Warning: Long... Sorry.... Trying to be detailed. Within the last few days, we started noticing an error whenever we would set up a new Outlook profile for a user on a new PC, or would hit Send/Receive in Outlook. After some investigating, it appears the error is related to downloading the Offline Address Book. We receive the following error in the Sync folder on the Outlook client.
10:02:48 Synchronizer Version 11.0.8000 10:02:48 Synchronizing Mailbox 'Joe Pochedley' 10:02:48 Done 10:02:48 Microsoft Exchange offline address book 10:02:48 An error occurred while decompressing the Microsoft Exchange offline address book files. 10:02:48 0X8004011B I can also duplicate this error by simply choosing Tools > Send / Receive > Download Address Book... from within Outlook. I looked at the Exchange server and did notice that the RUS for our child domain was still pointing to a recently decommissioned AD controller. I fixed this, pointing RUS at the new DC and then had RUS do a rebuild. Then I tried to do a rebuild of the OAL... When I did, I got 9360 and 9331 errors on the Exchange server's App log, so I followed the instruction in MSKB 922255. Now I'm not getting the 9360 and 9331 errors any longer, but I am getting 9109 and 9116 warnings when I try to rebuild the offline address list: Event Type: Warning Event Source: MSExchangeSA Event Category: OAL Generator Event ID: 9109 Date: 12/14/2006 Time: 2:27:45 PM User: N/A Computer: SEQUOYAH Description: OALGen encountered an error ffffffff (internal ID 50303e2) while generating address list '\Global Address List'. Check other logged events to see if this is a serious error. - Default Offline Address List Event Type: Warning Event Source: MSExchangeSA Event Category: OAL Generator Event ID: 9116 Date: 12/14/2006 Time: 2:27:45 PM User: N/A Computer: SEQUOYAH Description: OALGen encountered an error while generating the binpatch.oab file for differential downloads of address list '\Global Address List'. Clients will not be able to incrementally update to the new version of the offline address list, they will perform a full download instead. This is normal if this is the first time this offline address list has been generated. Check other logged events to see if this is a serious error. - Default Offline Address List I've done more digging on the errors above (on EventID.net, the MSKB, and Google), but haven't found anything that has been helpful... Nothing matches that "internal ID" in the 9109 event... And the suggestions on checking the PF permissions and such haven't shown anything to be out of whack... Unfortunately, after all that, I'm still getting 0X8004011B errors on the clients when trying to download the offline address lists. I've even tried removing the .oab files from: C:\Documents and Settings\j<username>\Local Settings\Application Data\Microsoft\Outlook ...to see if I could force a full sync on the client... Same 8004011B error. So the questions I have are these: Anyone have any other pointers as to why I am getting these errors and why the client's can't sync the offline address list? Is it safe for me to delete the messages in the Offline Address List public folder and try to rebuild again? (if this won't help, somebody tell me I'm barking up the wrong tree) Joe Pochedley Software suppliers are trying to make their software packages more user-friendly... Their best approach, so far, has been to take all the old brochures, and stamp the words, 'user-friendly' on the cover." - Bill Gates. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with.
