Thank you for the response Albert. That is good information but since none
of the mailboxes have been moved to the Exchange 2007 environment, that
issue is not applicable.
We were able to fix the problem by opening the resource calendar in a
profile in Outlook and deleting two of the prior canceled appointment items
from the calendar.
As soon as this was done, users could book the resource again.
We have yet to find why the canceled appointments aren't being removed from
the resource calendar automatically.
----- Original Message -----
From: "Albert Duro" <[EMAIL PROTECTED]>
To: "Exchange Discussions" <[email protected]>
Sent: Friday, December 14, 2007 8:46 PM
Subject: Re: Resource appointment booking issue in OLK2k7
Could this be what you're running into?
http://office.microsoft.com/en-us/outlook/HA100926831033.aspx
"Resource scheduling When an Exchange 2007 e-mail account is used in
connection with the new Exchange Calendar Assistant, the Resource
Scheduling feature that Outlook uses to automatically respond to meeting
requests on behalf of resources does not work. (The Resource Scheduling
feature should not be confused with the Direct Booking feature, which
still works.) ....."
----- Original Message -----
From: "John Q Jr." <[EMAIL PROTECTED]>
To: "Exchange Discussions" <[email protected]>
Sent: Friday, December 14, 2007 9:58 AM
Subject: Resource appointment booking issue in OLK2k7
I have exchange 2003 with three servers, two back-end and one front-end.
I have extended the schema for exchange 2007 but I have not installed any
nodes with E2k7 yet.
Anyway everything is on 2003, we didn't move mailboxes to 2k7. Everything
works fine except one, shared calendar.
It's resource calendar "Conference Room" and it's used for set
appointments in this room. Last week, users who use Outlook 2007 can't
sent meeting
request with conference room as resource. Users using OLK2003 can book
the resource just fine.
An interesting note is, As best I can tell this resource mailbox was the
first resource mailbox set in this environment.
Error message we're getting when booking this calendar as a resource is:
Cannot open the free/busy information. Cannot directly book a resource
for
this meeting.
I can't open the calendar and can book appointments if I open the
calendar directly, either.
If I open the mailbox as the resource account itself I can book directly
on the calendar.
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