I have a user that is unable to see pictures with messages formatted in HTML.  
I've already...

1.  Opened Outlook.
2.  Click TOOLS.
3.  Selected OPTIONS.
4.  Clicked SECURITY.
5.  Clicked CHANGE AUTOMATIC DOWNLOAD SETTINGS.
6.  Unchecked everything.
7.  Clicked OK twice.

It didn't help.  Odd.

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