Exchange 2007SP1.  Outlook 03.
User sends message outside.  Message bounces. 
Exchange Administrator sends NDR to User.  User opens
NDR only to see half a page of random Chinese
characters.

AFAIK, this has only happened a couple of times to one
user, who by bizarre coincidence is of Chinese
ancestry.  (no, I don't suspect a hoax on his part)

I've checked the language and encoding settings on the
client, and they seem quite normal to me.  Where else
can I look?

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