Thank you Adam for this tip. This is the first time we have ever seen this and I was stumped.
Finally met with user, and found indeed a lot was cached in credential manager GENERIC regarding outlook and removed it all from the vault and had user reboot. No idea how this got into the vault, user does not know, but moving forward. This was clearly the primary issue ( as I am sure it was storing the OLD password) and a couple of days without the continuous prompts. Thanks again for this great tip. Dana From: [email protected] [mailto:[email protected]] On Behalf Of Adam Farage Sent: Tuesday, July 02, 2013 7:06 PM To: <[email protected]> Subject: Re: [Exchange] OUTLOOK 2010 client frequently prompts for password in pop up screen. Check the users cached credentials within the control panel / credential manager. Clear this out, and then try again. Sent from my iPhone On Jul 2, 2013, at 8:03 PM, "xyz" <[email protected]<mailto:[email protected]>> wrote: Greetings, Struggling with this a bit as this appears isolated to a specific user on campus. EXCHANGE 2010 SP2 UR3 WIN7 SP1 OUTLOOK client settings ( these are default OUTLOOK campus rollout settings for a long time with no major issues) Cached Mode OUTLOOK CLIENT - Security Logon Network Security = Negotiate Authentication Seconds Until Server Connection Timeout = 30 User reports this problem happened after required password change. User does shut down computer each night. User reports that after entering credentials (the new password works) in the pop up screen, this works for the rest of the day, but the cycle starts again the next day. I am wondering if there is some "cache" on user box somewhere that is causing this? Hoping for some input to get me on the right track, as no other users have reported this issue to date. Thanks for your help. Dana
