They were helpful and diligent, however, its not the PSS service/quality I remember from ~ 15 years ago, and I did get refunded
I actually dug back into my archives and found some tickets that lasted months to resolve, and others that went unresolved, here are a few 214010811073184002-Never Resolved 113091310784505- Not resolved 211080354937291002- 5 Weeks 111020969360501- Never Resolved‏ Jean-Paul Natola > Date: Thu, 27 Mar 2014 10:10:47 -0700 > From: [email protected] > To: [email protected] > Subject: Re: [Exchange] Re: Exchnage 2007 to 2013 migration threw up public > folder issue > > Can you give me those SRX numbers please? > > I've heard this ... excuse... before and I'm not buying it. > > Going forward make sure that when you get a request survey for customer > satisfaction that you make sure you fill it out. That's what Microsoft > responds to. Sat scores from their v-dash teams. > > On 3/27/2014 10:06 AM, J- P wrote: > > Just out of curiosity, is this the PSS 269.00 per incident "break-fix" > > team ? > > > > My last 3 cases with them went unresolved, and they said "they are > > only a break-fix team, if yi want want to get to the root/cause of the > > issue , i need to contact Premier support" > > > > > > Jean-Paul Natola > > > > > > > > ------------------------------------------------------------------------ > > Date: Thu, 27 Mar 2014 16:55:37 +0000 > > Subject: Re: [Exchange] Re: Exchnage 2007 to 2013 migration threw up > > public folder issue > > From: [email protected] > > To: [email protected] > > > > In case anyones interested > > > > MS PSS tried to fix it, > > > > They can get a new PF databse mounted and visible form client and > > server but when you mount the original one its only visible from client. > > > > They have closed the case and suggested I continue with my migration, > > and when I get to the PF's if it doesn tmove to contact them and they > > will assist then. > > > > Graeme > > > > > > > > On 26 March 2014 09:25, Graeme Carstairs <[email protected] > > <mailto:[email protected]>> wrote: > > > > Tried that, > > > > no change > > > > Need to get this resolved so placing a call with PSS. > > > > Thanks > > > > Graeme > > > > > > > > On 25 March 2014 19:04, Graeme Carstairs <[email protected] > > <mailto:[email protected]>> wrote: > > > > They were replicated from a 2003 years ago and my thoughts are > > that the 2003 wasn't removed properly > > Just found in adsiedit that the of hierarchy is in first > > administrative group > > Moved that waiting on ad replication then gonna restart server > > and see where we are > > > > Thanks > > > > On Tuesday, 25 March 2014, Michael B. Smith > > <[email protected] <mailto:[email protected]>> wrote: > > > > This looks an awful lot like you moved the PF root from > > the old Admin group to the new Admin group before you > > migrated the folders. > > > > What else have you done with PFs? > > > > *From:*[email protected] > > [mailto:[email protected]] *On Behalf Of > > *Graeme Carstairs > > *Sent:* Tuesday, March 25, 2014 6:38 AM > > *To:* [email protected] > > *Subject:* [Exchange] Exchnage 2007 to 2013 migration > > threw up public folder issue > > > > We have setup our Exchange 2013 server, and setup CAS and > > outlook anywhere etc, using the legacy.domain.com > > <http://legacy.domain.com> setup on as detailed on the MS > > site. > > > > Mail flow and outlook connections seems to be working great. > > > > If I connect to OWS from outside or inside, I get the 2013 > > login page, login with a mailbox on the 2013 server, I get > > the 2013 OWA. Login with a mailbox on the 2007 server I > > get the 2007 OWA, as expected > > > > I have moved a couple of mailboxes over, and they are > > working fine from OWA but when using outlook, users are > > constantly prompted for their password. > > > > If they cancel this or ignore it outlook works fine until > > they try and access the public folders, which as still on > > the 2007 server. > > > > Then they get "folder cannot be expanded" errors. > > > > Googling shows this to be an issue with outlook on Windows > > XP but not Windows 7, > > > > the clients all have windows 7,. > > > > the solution was to download and install SP1, which I have > > done, in the hope that it may fix the issue. It hasnt > > > > It looks to me like the connection to the 2013 box is > > fine, but when it tries to connect to the 2007 for the > > public folders that authentication does not work. > > > > So rather than spend a long time trying to resolve this I > > decided to press ahead and complete the migration. > > > > So started prepping the PF migration > > > > When I try to get the list of PFs from the 2007 server > > using this command > > > > Get-PublicFolder -Recurse | Export-CliXML > > C:\PFMigration\Legacy_PFStructure.xml > > > > I get the following error > > > > Get-PublicFolder : Cannot find PublicFolderLocalReplica > > objects from the root ' 2007server\Second Storage > > Group\Public Folder Database'. Please make sure that you > > specified the correct search root and that you have the > > correct permissions to perform the search. > > > > At line:1 char:17 > > > > + Get-PublicFolder <<<< -Recurse | Export-CliXML > > f:\PFMigration\Legacy_PFStructure.xml + CategoryInfo : > > NotSpecified: (0:Int32) [Get-PublicFolder], Mapi > > ObjectNotFoundException + FullyQualifiedErrorId > > :256AAB27,Microsoft.Exchange.Management.MapiTasks > > .GetPublicFolder > > > > I think this may be part of the issue with the proxying > > but its also going to make migration a tad difficult. > > > > Any ideas? > > > > -- > > Good news everyone, you have just received an e-mail from me! > > > > > > > > -- > > Good news everyone, you have just received an e-mail from me! > > > > > > > > > > -- > > Good news everyone, you have just received an e-mail from me! > > > > > > > > > > -- > > Good news everyone, you have just received an e-mail from me! > > -- > Got your CryptoLocker prevention in place? > http://www.thirdtier.net/2013/10/cryptolocker-prevention-kit-updates/ > Only one more patching days of XP.... are you ready? > > >
