We had a significant event last week and many servers lost power, including some of our Exchange servers. Everything came back up and things were normalized. Since that time, though, we have a large population of users that are complaining about Outlook forgetting shortcuts to public folders (legacy calendars that have not been moved to shared mailboxes). The internet suggests this is a common problem and the solution is generally to use "/resetnavpane" and/or delete the XML file. Our folks have tried that to no avail, as well as a number of things such as rebuilding the profile from scratch, disabling plug-ins, safe mode, and even reinstalling Office. What this amounts to is that the public folder doesn't show in the list when viewing calendars and taking action to make it reappear is lost when Outlook is closed and restarted. The problem is similar to the one indicated in KB 2417084, except that OWA isn't involved here. We have been on Exchange 2010 for quite a while and nobody had this issue prior to the outage, so it surely seems related.
Relevant details: * Exchange 2010 SP-2 RU-6 * Outlook 2010 in cached mode on Windows 7 * 2 CAS servers in NLB * 2 mailbox servers in DAG * Mailbox databases are running on "primary" server and public folder setting is pointing to PF database on same server If anybody has any insight, it would be greatly appreciated. Bill Mayo
