Yes, the second option is smarter. Kurt
On Sun, Nov 9, 2014 at 5:34 PM, ccollins9 <[email protected]> wrote: > There are two ways around a mail loop. Each way is an exception you choose > in the rules wizard when building the rule in Outlook. I would prefer the > second option, for obvious reasons: > > 1. "Except if the subject or body contain specific words", then add RE: and > FW: to the words list > > 2. "Except if it as an automatic reply" > > > > > On Nov 9, 2014 2:57 AM, "Steven Peck" <[email protected]> wrote: >> >> Will this do mail loops if an auto-reply to a rule triggers this? It >> seems it would but I figured I would ask. >> >> >> >> From: Kurt Buff >> Sent: Thursday, November 6, 2014 5:13 PM >> To: [email protected] >> >> Excellent - this works. >> >> Learn something new every day... >> >> Kurt >> >> On Wed, Nov 5, 2014 at 1:52 PM, ccollins9 <[email protected]> wrote: >> > Actually, there is a way to create the rule in Outlook AND not have to >> > leave >> > Outlook running. In Outlook, create a new rule and choose "have server >> > reply using a specific message". Then you can close Outlook and be >> > fine. I >> > just tested this. So I would append my earlier suggestion and not use >> > Out of >> > Office but say to open Outlook as the customer service account, create >> > the >> > rule, then close it. >> > >> > >> > >> > >> > On Wed, Nov 5, 2014 at 3:22 PM, Kennedy, Jim >> > <[email protected]> >> > wrote: >> >> >> >> That type of a rule is client side only.. You could do it a Transport >> >> Rule >> >> with a bounce message. >> >> >> >> >> >> >> >> From: [email protected] >> >> [mailto:[email protected]] On Behalf Of J- P >> >> Sent: Wednesday, November 5, 2014 3:18 PM >> >> To: [email protected] >> >> Subject: RE: [Exchange] Autoresponder for Customer Service >> >> >> >> >> >> >> >> But can't you just create a server side rule instead of an OoO ? >> >> >> >> Rule >> >> For all messages , reply with "bla bla bla" >> >> >> >> >> >> >> >> >> >> >> >> >> >> > Date: Wed, 5 Nov 2014 11:02:17 -0800 >> >> > Subject: Re: [Exchange] Autoresponder for Customer Service >> >> > From: [email protected] >> >> > To: [email protected] >> >> > >> >> > Oh, wait... >> >> > >> >> > OoO only responds once per customer during the period while it's >> >> > configured. We'd have to turn if off and on again on a regular basis >> >> > (daily, weekly), and that's not going to work... >> >> > >> >> > Kurt >> >> > >> >> > On Wed, Nov 5, 2014 at 10:38 AM, ccollins9 <[email protected]> >> >> > wrote: >> >> > > The best thing you could do, if able, would be to get a ticketing >> >> > > system >> >> > > that "checks" the inbox of a designated account and generate >> >> > > tickets >> >> > > based >> >> > > on email sitting in there, then it will auto-reply to those >> >> > > messages >> >> > > explaining a ticket was created and generate an ID for the user. >> >> > > Footprints >> >> > > and Track-It are products i've used to do this. Maybe since the >> >> > > "important" >> >> > > folks want you all do make these improvements they would be willing >> >> > > to >> >> > > pony >> >> > > up some dough so you all can take the customer service to the next >> >> > > level. >> >> > > >> >> > > But short of that, >> >> > > >> >> > > >> >> > > Here's what I would do: >> >> > > >> >> > > 1. Delete the Distribution List--so you can reuse the SMTP address >> >> > > that it >> >> > > has >> >> > > >> >> > > 2. Create a new user mailbox using the same SMTP address of the >> >> > > deleted DL >> >> > > >> >> > > 3. There is no need to "have it logged in somewhere forever". You >> >> > > can >> >> > > simply go into https://OWAAddress/ECP, manage another user, then >> >> > > setup >> >> > > an >> >> > > out of office auto-reply with no ending date. This is done from the >> >> > > server >> >> > > side and "outside" of Outlook, so there is no need to have Outlook >> >> > > running, >> >> > > ever. The only down side to this would be that the user would only >> >> > > get >> >> > > the >> >> > > out of office reply once. Exchange knows when a sender has already >> >> > > received >> >> > > and out of office message from a recipient--this is to prevent the >> >> > > bounce >> >> > > loop. >> >> > > >> >> > > 4. Then I would decide exactly how I want email flow to work. For >> >> > > example, >> >> > > If I want any messages sent to this new address to also get sent to >> >> > > all my >> >> > > technicians I would do this: >> >> > > >> >> > > Create a new DL containing all the technicians. Go into the EMC and >> >> > > bring >> >> > > up the account properties of the new mailbox created in step 2, >> >> > > under >> >> > > "Delivery Options" enable forwarding, then check the option to >> >> > > "deliver >> >> > > message to both forwarding address and mailbox". Checking this will >> >> > > ensure >> >> > > that the message is both forwarded to your technician's DL address >> >> > > AND >> >> > > the >> >> > > out of office reply is generated and sent. >> >> > > >> >> > > >> >> > > >> >> > > On Wed, Nov 5, 2014 at 12:29 PM, Kurt Buff <[email protected]> >> >> > > wrote: >> >> > >> >> >> > >> All, >> >> > >> >> >> > >> We currently have a DL for customer service/technical support, and >> >> > >> some (important) folks would like to set up an autoresponder for >> >> > >> the >> >> > >> address. >> >> > >> >> >> > >> We are running Exchange 2010, and transitioning from Outlook 2010 >> >> > >> to >> >> > >> 2013. >> >> > >> >> >> > >> I've pointed out that you can't put up an autoresponder on a DL, >> >> > >> and >> >> > >> that there are basically three options (AFAICT - please correct me >> >> > >> if >> >> > >> I'm wrong!): >> >> > >> >> >> > >> o- Move the SMTP address to a mailbox with a rule and have it >> >> > >> logged >> >> > >> in somewhere forever >> >> > >> >> >> > >> o- Move the SMTP address to a PF and set an autoresponder on it >> >> > >> >> >> > >> o- Use a third-party product. >> >> > >> >> >> > >> I've pointed out the risk of a bounce war, and they don't seem to >> >> > >> care... >> >> > >> >> >> > >> Also, AFAICS, a transport rule will only generate a bounce message >> >> > >> that looks weird and has only limited characters. >> >> > >> >> >> > >> Can you folks recommend a (fairly cheap) third party autoresponder >> >> > >> for >> >> > >> this kind of thing? >> >> > >> >> >> > >> Thanks, >> >> > >> >> >> > >> Kurt >> >> > >> >> >> > >> >> >> > > >> >> > >> >> > >> > >> > >> >> >
