We had that issue early last year/late 2015 with OWA with one of our
customers.  I can't remember off-hand, but it was something to do with
multiplexing(?) between the Netscalar load balancers and Celestix UAG
servers.

We weren't able to replicate the issue or find anything relevant in the
logs on the Exchange servers.  The UAG servers are supported by the
Security team.

I'll try and find the relevant information tomorrow when I'm back in the
office.

Tony

On 15 May 2017 18:12, "Kennedy, Jim" <[email protected]> wrote:

> Just got back from vacation and I have two tickets on some odd mailbox
> access.  Both are phones, they would not have been on our network and would
> have been coming in from the net through our reverse proxy for OWA.
>
>
>
> Going to just paste what they said, I have no idea where to look.
>
>
>
> “Today while my class was watching a video I accessed my email on my
> phone. The page reloaded on its own, and I was in someone else's school
> email.”
>
>
>
> “I had a very strange thing happen over the weekend to my email. I was
> checking my email through the browser on my phone and I clicked out of an
> email I was reading and back to my inbox.  When I did this I had someone
> else's email!! I tried to refresh and I didn't get my email back.”
>
>
>
>
>

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