If you can't change any of the settings in the display control panel, then I think
it's safe to say that either the incorrect video card driver is installed or that the
video card driver is not being loaded properly by Windows 98. To check this, in the
Control Panel Display applet, is the card listed as a generic VGA display adapter? If
so, even though you think you've installed your driver it has not loaded. Also ATI is
notorious for crappy drivers - especially for the Rage series. I've had personal
experience where I've had to re-install their drivers because they won't load.
So here's what you do (first make completely sure that you have the correct and latest
driver - I recommend www.reactorcritical.com - they keep up to date on most cards).
Using Control Panel, Add/Remove Hardware - remove the Display Adapter and reboot and
then re-install the driver when prompted by Plug and play.
Another possibility (and IMO worth trying) is to turn down hardware acceleration a
notch in the display applet.
Working with ATI is not an exact science - there are all sorts of I/O chip and BIOS
incompatibilities with the Rage series that were supposedly addressed in driver and
firmware updates. POS's if you ask me.
Also, I don't understand how a user could be competent enough to use Outlook Web
Access unless it's my old girlfriend. Her name isn't Denise by chance is it?
Eric
> ------------ Original Message -----------
> From: Ewart, Vicki L. <[EMAIL PROTECTED]>
> Date: Tue, 28 Aug 2001 11:52:54 -0700
>
> This user is not competent enough to use OWA (really, I kid you not!).
> Yes, I have connected this computer to a different monitor, and yes I
> have the some problem; therefore, it must be in the software somewhere.
> As I said earler, suspect the BIOS. This is supposed to be an MMX
> machine, but it sure doesn't behave like one.
>
> I cannot reduce the refresh rates any further than they already are. It
> is set as low as it will go. In fact, I cannot change any of the
> settings from the Display control panel. (Well, you can change them, but
> they won't take). Rather than spend all my time trying to chase down
> this stupid problem, it's just easier to send him stuff in Rich Text or
> Plain Text. That's why I asked if it was possible to set the user up so
> that everything automatically defaults to plain text for viewing. So
> all I really need is a yes or no answer on the original question. Is it
> possible?
>
> ve
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> Sent: Tuesday, August 28, 2001 11:37 AM
> To: Exchange Discussions
> Subject: Re: Plain Text Only
>
>
> Does this user have the same problem opening a web page in Internet
> Explorer? If not, have him connect to his mailbox using OWA in the
> meantime, or by mapping a drive directly to his mailbox on ExIFS and
> opening messages using a browser. Either way, without a lot more info I
> have a hard time believing that this is a hardware issue - unless
> possibly directly related to the monitor and not to the machine
> hardware. Have you tried to connect this computer to a different
> monitor with same results?
>
> If monitor is found to be the suspect, you may want to reduce the
> refresh rates and/or color depths by right-clicking an open area on the
> desktop and selecting properties. Also, if it's an older monitor you
> may want to contact the manufacturer to make sure you have any drivers
> that may exist for it. Not all monitors have drivers and most don't
> need them regardless. However monitor limitations in display refresh
> rates, color depth and resolution are often made aware to the system
> using these "drivers".
>
> If all this fails, address the way you're re-baselining the workstation.
> Are you using a Ghosted image? If so, maybe there is a problem with the
> image that effects just this hardware. Try manually re-installing
> operating system and applications (reaching here).
>
> Good luck.
>
> Eric
>
>
>
> > ------------ Original Message -----------
> > From: Ewart, Vicki L. <[EMAIL PROTECTED]>
> > Date: Tue, 28 Aug 2001 09:51:47 -0700
> >
> > I have a user who can't read HTML due to a hardware problem that is
> > unresolved. Is there a way to set up a user so that they receive mail
> > only in plain text?
> >
> > V. Ewart
> >
> >
> >
> ************************************************************************
> > *******
> > "Never try to teach a pig to sing. It wastes your time and annoys the
> > pig."
> >
> ************************************************************************
> > *******
> >
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