Greetings all,
THE PROBLEM
Today we receive many great articles, tips, suggestions, and best practices
from a variety of sources, in a variety of formats that are applicable for a
variety of OSs and applications. Some of these apply to only one OS or app.
Some apply to several. Currently these "articles" are stored in several
different places: Exchange Server PFs, NT/W2K Server folders, IE favorites.
I'm looking for a tool that will provide a single repository for all KB info
regardless of its original source. If anyone knows of a tool that comes
close to the below requirements, please let me know.
THE SOLUTION (I hope)
Ideally, it would provide the following:
1. A single DB in which to store all KB information that is pertinent to
our organization
2. Easily add new "articles" from any source:
a. EMail from Internet lists like this one
Newsgroups
b. URLs of manufacturer's KB article
c. Manual entries based on our own experience
d. Other?
3. Fields for tracking Applicable OSs, Source, Date, application
4. A way to assign multiple categories to a given "article"
5. Fields for tracking which clients and machines are involved (if
appropriate)
6. A query/search interface that can be based on more than just text ---
includes the fields referenced above.
7. A web interface so that we can get to this (at least the query/search
part) from anywhere
The key is that it must be easy to use. It should automate as much of the
data entry as possible.
TIA.
Best Regards,
JMU
Jim Underwood
Apollo Information Systems, Inc.
Houston, TX 77058
EMail: [EMAIL PROTECTED]
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