Vicki,
Boot into safe mode and delete all Video cards and Monitors. Win9x is
notorious for leaving ghosts.
>>>-----Original Message-----
>>>From: Jeremy Newell [mailto:[EMAIL PROTECTED]]
>>>Sent: Tuesday, August 28, 2001 2:55 PM
>>>To: Exchange Discussions
>>>Subject: RE: Plain Text Only
>>>
>>>
>>>I'm thinking it's a driver issue too. I'd just into the
>>>Device Manager and
>>>look under display devices. Remove all the video display
>>>devices and also
>>>go into add/remove programs and remove any display driver
>>>software in there.
>>>Then reboot and let windows redetect the card and add the
>>>new drivers from
>>>ATI's support site.
>>>
>>>.j.
>>>
>>>> -----Original Message-----
>>>> From: Barry Horner [mailto:[EMAIL PROTECTED]]
>>>> Sent: August 28, 2001 3:03 PM
>>>> To: Exchange Discussions
>>>> Subject: RE: Plain Text Only
>>>>
>>>>
>>>> http://support.ati.com/drivers/win98/win98_4112560.html
>>>>
>>>> I'm betting on a driver issue since you can't seem to change
>>>> the settings.
>>>>
>>>>
>>>>
>>>>
>>>> Barry J. Horner
>>>> NT Server/Exchange/WWW Administrator
>>>> Central Community College - Grand Island, NE
>>>> (V) 308.398.7361 (F) 308.398.7399
>>>> [EMAIL PROTECTED]
>>>>
>>>> -----Original Message-----
>>>> From: Ewart, Vicki L. [mailto:[EMAIL PROTECTED]]
>>>> Sent: Tuesday, August 28, 2001 1:53 PM
>>>> To: Exchange Discussions
>>>> Subject: RE: Plain Text Only
>>>>
>>>> This user is not competent enough to use OWA (really, I
>>>kid you not!).
>>>> Yes, I have connected this computer to a different
>>>monitor, and yes I
>>>> have the some problem; therefore, it must be in the software
>>>> somewhere.
>>>> As I said earler, suspect the BIOS. This is supposed to be an MMX
>>>> machine, but it sure doesn't behave like one.
>>>>
>>>> I cannot reduce the refresh rates any further than they
>>>> already are. It
>>>> is set as low as it will go. In fact, I cannot change any of the
>>>> settings from the Display control panel. (Well, you can
>>>> change them, but
>>>> they won't take). Rather than spend all my time trying to
>>>chase down
>>>> this stupid problem, it's just easier to send him stuff in
>>>> Rich Text or
>>>> Plain Text. That's why I asked if it was possible to set the
>>>> user up so
>>>> that everything automatically defaults to plain text for
>>>viewing. So
>>>> all I really need is a yes or no answer on the original
>>>> question. Is it
>>>> possible?
>>>>
>>>> ve
>>>>
>>>> -----Original Message-----
>>>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
>>>> Sent: Tuesday, August 28, 2001 11:37 AM
>>>> To: Exchange Discussions
>>>> Subject: Re: Plain Text Only
>>>>
>>>>
>>>> Does this user have the same problem opening a web page in Internet
>>>> Explorer? If not, have him connect to his mailbox using OWA in the
>>>> meantime, or by mapping a drive directly to his mailbox on
>>>ExIFS and
>>>> opening messages using a browser. Either way, without a lot
>>>> more info I
>>>> have a hard time believing that this is a hardware issue - unless
>>>> possibly directly related to the monitor and not to the machine
>>>> hardware. Have you tried to connect this computer to a different
>>>> monitor with same results?
>>>>
>>>> If monitor is found to be the suspect, you may want to reduce the
>>>> refresh rates and/or color depths by right-clicking an open
>>>> area on the
>>>> desktop and selecting properties. Also, if it's an older
>>>monitor you
>>>> may want to contact the manufacturer to make sure you have
>>>any drivers
>>>> that may exist for it. Not all monitors have drivers and
>>>most don't
>>>> need them regardless. However monitor limitations in
>>>display refresh
>>>> rates, color depth and resolution are often made aware to
>>>the system
>>>> using these "drivers".
>>>>
>>>> If all this fails, address the way you're re-baselining the
>>>> workstation.
>>>> Are you using a Ghosted image? If so, maybe there is a
>>>> problem with the
>>>> image that effects just this hardware. Try manually re-installing
>>>> operating system and applications (reaching here).
>>>>
>>>> Good luck.
>>>>
>>>> Eric
>>>>
>>>>
>>>>
>>>> > ------------ Original Message -----------
>>>> > From: Ewart, Vicki L. <[EMAIL PROTECTED]>
>>>> > Date: Tue, 28 Aug 2001 09:51:47 -0700
>>>> >
>>>> > I have a user who can't read HTML due to a hardware
>>>problem that is
>>>> > unresolved. Is there a way to set up a user so that they
>>>> receive mail
>>>> > only in plain text?
>>>> >
>>>> > V. Ewart
>>>> >
>>>> >
>>>> >
>>>> **************************************************************
>>>> **********
>>>> > *******
>>>> > "Never try to teach a pig to sing. It wastes your time and
>>>> annoys the
>>>> > pig."
>>>> >
>>>> **************************************************************
>>>> **********
>>>> > *******
>>>> >
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