I have SP4 and this happens here occasionally. The event log gives you the
exact file name of the offending message. Search for it, delete it or move
it, start the IMS, you're back in business. You can open the message in
notepad if you really want to make sure it gets delivered. Or you can
blindly whack it away if you've just gotten off a boat, had a few beers, and
really just want to go home.
Guess which method I use.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
Sent: Thursday, September 06, 2001 6:50 PM
To: Exchange Discussions
Subject: inbound message crashed IMC and Information Store
Exchange 5.5 SP4, NT 4 SP6a
Today the IMS on one of our Exchange servers puked. It seems that a
malformed incoming message caused the IMS to die, in turn causing the
Information Store to die. My users started having problems connecting to
the server, so I looked in the event log and found the following errors (see
below). Rebooting the box took care of the problem and now it's happy, but
I'd like to get a better idea of what happened - especially because this
exact scenario happened on another of our Exchange servers about a week ago.
Article #Q293288 in the MS KB seems to describe exactly what happened. But,
article #Q278320 indicates that this problem was fixed in SP4, which we
have. (I also checked the version #'s for the pertinent files, and they are
definitely all at SP4.)
I've poked around in various newsgroups and the knowledge base and haven't
found anything helpful. I realise that this isn't much information to go on.
If anyone has any insights, I would be very grateful. Or, if you happen to
know which utility is used to look at messages in the "BAD" folder, that
would be great.
-Kirsten Petersen
Event ID: 4182
An error was returned from the messaging software the Internet Mail Service
uses to process messages on the Microsoft Exchange Server. As a result, the
message in spool file PKLPP9YR will be retried when the server is restarted.
Event ID: 3039
The error 0x80040115 was encountered while trying to communicate with the
message store. An attempt to refresh the connection will be made. If not
successful, the service will be shut down.
Event ID: 4116
An error was returned from the messaging software the Internet Mail Service
uses to process messages on the Microsoft Exchange Server. It is possible
that the piece of mail being processed at the time will be returned to the
sender as a failed delivery instead of being delivered. The message will be
moved to the "BAD" folder, if possible, and the error is not a temporary
error. Otherwise it will be retried when the service is restarted. Use the
appropriate utilities found in the SUPPORT directory of your Exchange CD to
view and manipulate messages that have been moved to the "BAD" folder.
Event ID: 4094
The error 0x8004011d occurred while trying to refresh network connections to
the Information Store. The Internet Mail Service is being shut down.
Event ID: 4102
A serious error has occurred while trying to send mail into the Exchange
Information Store. The Internet Mail Service is being shut down.
Event ID: 270
A permanent error has occurred with Entity blah blah blah...=MICROSOFT
PRIVATE MDB. Entity is a Message Object is a Normal Priority Message.
Object: 0600015E. Message ID: blah blah blah ... Content length: 4767,
External Trace information (first 100 bytes) = blah blah blah..., PDU dump
reference 250 [MTA SUBMIT 17 74] (14)
Event ID: 4182
An error was returned from the messaging software the Internet Mail Service
uses to process messages on the Microsoft Exchange Server. As a result, the
message in spool file PKLPP9YS will be retried when the server is restarted.
Event ID: 3039
The error 0x80040115 was encountered while trying to communicate with the
message store. An attempt to refresh the connection will be made. If not
successful, the service will be shut down.
Event ID: 7
An unexpected error [0x80040115] occurred in maintenance thread.
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