Sounds like the recovery server has a different operating system and/or OS
service pack than the original Exchange server. Given the fact that you
installed Exchange 5.0 on it first, I am assuming that it is an NT 4.0
server. The dif't OS's and service packs handle the secondary indexes
differently. Starting the IS should make the databases consistent. Then do
an offline defrag on the databases and they should start. If it were me, I
would make certain that my recovery server's OS and service packs were
identical.
Stephen
-----Original Message-----
From: Sethi, Ali
To: Exchange Discussions
Sent: 9/24/01 5:28 PM
Subject: Disaster Recovery Test -Failure to start the IS service
Hello,
I decided to do a DR test today but unfortunately could not get the IS
service to start after the restore. Below are my steps in the exact
order:
Current Exchange server running 5.5 with sp4 on a windows 2k server
1.Setup a separate Lan and promoted a bdc that I took off from our
existing
network to a pdc.
2.Ran setup of Exchange 5.0. Did not join existing domain.
3.Gave the server the same name as the orginal exchange server, the same
site and organization names as the existing exchange server.
(Understanding
that the site and organization names are case-sensitive)
4.Created a new site.
5.Selected the same service account as the original exchange server
6.Did a directory Import from the most current directory.csv file
7.Upgraded recovery server to Exchange 5.5 then SP 4. (same as original
server)
8.Ran MS Exchange performance optimizer
9.Deleted and re-added the computer name on the pdc to create a new sid.
(After readding computer I was forced to remove the recovery server from
the
domain and then re-add it to the domain)
10.Installed MS Outlook on recovery server.
11.Performed the restore using the last full backup tape (Used Veritas
Backup Exec ver 8.6). Restored only the Information Store not the
Directory
since that was already imported in step 6. (Note: I normally do a
brick
level backup so the tape consisted of the Directory store, Info store,
and
part of the individual mailboxes. The second tape contained the
remainder
of the mailboxes) The info store was approximately 33gb.
12.Restored both Priv and Pub data by selecting them on the Exchange tab
in
Veritas backup exec ver 8.6.
13. Once the restore was completed the Diretory, MTA, System Attendent
all
started but the Info store would not start. Also I could not do an
isinteg
-patch because it could not find the IS database.
14. I manually tried to start the IS service but received the error:
Windows could not start the MS IS service on the local computer and to
check
the Event viewer for more info. The Event Viewer said: MS IS service
terminated with server specific error 4294966266.
15. Im going to check the knowledge base regarding this error but im
curious if any has ever come across this? Did I not do a step right?
Should I have not imported the Directory store in step 6? Im a little
stumped as to what I did wrong causing the IS not to start.
Anyone have any ideas???
Thanks,
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