Karen,
I just had a very similar problem with Ex5.5 but the solution may be the
same. Are you running anti-virus software? If so, are you background
scanning? I was background scanning and all was fine, I turned off
background scanning and over the next several week syncs went to hell. I
turned it back on and waited an appropriate amount of time and all was good
again. The problem? Well, I have no direct proof, but empirical evidence
says that w/o background scanning enabled the scans of the messages when the
sync was requested were taking "too long" to complete and MAPI was timing
out. Turning on background scanning ensured that all messages were scanned
with the most current definitions so they didn't need to be scanned when
synching.
-Walden
-----Original Message-----
From: Karen McLaughlin [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, September 25, 2001 8:47 AM
To: Exchange Discussions
Subject: Exchange 2000 Background Sync
We have a large sales force using Outlook 2000 that works offline most of
the time. They fire up the client in offline mode, and synchronize
against the server periodically by hitting F9 (sync all folders) and
more often than not, get "Errors in background synchronization."
We have been troubleshooting this issue for a while now and cannot
establish a pattern because sometimes it will work, and sometimes it
will fail, without changing anything on the client or server end.
I didn't find much helpful in the KB and thought I'd ping you folks
for opinions on what to check.
TIA,
Karen
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