A note of gratitude:

We fixed a problem with our Exchange 2000 server 2 nights ago, and we did it
without spending any additional money. 
We are a school that doesn't have a lot of cash to spend on incident calls
to Redmond, and we would prefer to spend our money on our students and
faculty.

I got great information from the folks on the listserve, delivered with
speed, accuracy, and it was a wonderful experience. I checked the FAQ before
I posted, but still couldn't find the exact solution to my problem. To think
what I would have had to pay to get this solution (or the horror in having
to report to my community that the problem could not be fixed) still
frightens me.

We're not brilliant, but we're not idiots, either. I will gladly take the
slings and sarcasms and witticisms (and occasional flashes of literary
greatness--not you Martin--and concern) to wade into this source of
knowledge and genuine (when you filter out all the posing and kvetching)
professional pride in running a top-flight messaging operation for our
companies. We know a bargain when we see one.

So thanks, guys (oops, gals, too--Missy, I worship the ground you walk on!).


We don't get out much, but if events ever bring you near Philly, please come
by and we'll buy as many rounds as necessary to let you know how much we
appreciate all the folks who contribute, who inform, and who challenge us to
do better, be more proactive, be more self-managing and knowledgeable about
these communication tools that so many depend on. Last time I checked, this
wasn't a pay-for-play site, but it sure could be. 

Thanks again for all the help (okay, cue the music, grab the marshmallows,
and let's all hold hands and sing Kumbaya).

(shit, I knew I couldn't get this into a haiku for Friday)

Rick Bauer
The Hill School

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