I think that anybody who has to administer ANY e-mail system requires some
leniency to do their job. If I'm called to sort a problem involving a user's
e-mail (not necessarily Exchange, but any e-mail server or client) and that
involves checking that users e-mail to fix it then I'll check that users
e-mail. 

The way I see it is that it is analagous to the Royal Mail, if the Royal
Mail can't deliver a piece of mail then they have to open the letter and
check the sender's address before they can return it to the sender. The
Royal Mail doesn't deliberately go around opening mail for the fun of it,
and doesn't disclose the contents of anything that it has seen, and neither
do I.

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