The service account for 5.5 is the same as the domain account. Not best
practice but it should not cause the problem your having. I would try 
changing the service account since your site only has two mail servers.

>
>  usually I answer them. ;)
>
>  single domain, running in mixed mode
>  one ex55 server, one ex2k server
>  ex55's service account is the domain admin account; password verified 
>(yes,
>  I know. One thing at a time)
>  ex2K is standard and hit the 16G limit
>
>  task: upgrade the ex2K machine to enterprise
>
>  inserted the CD and ran setup, selecting reinstall. went through the
>  screens; it asked for a 55 server in the site, gave it that (verified 
>name
>  resolution with ping), says it needs to retrieve configuration 
>information
>  then asks to confirm the 55 service account. here's where it gets 
>screwy...
>
>  the username is filled in as "tnnt\administrator", domain is blank and 
>both
>  are grayed out along with the browse button. only thing I can do is put 
>in
>  the password. Errors out immediately with "This account must be valid."
>  Found Q297921 and followed that. Still no go.
>
>  Offhand I'd say that the information being retrieved is somehow not 
>getting
>  parsed out to separate the username from the domain so setup thinks the
>  information has been entered incorrectly. Can't find squat on MS' website
>  though other than the one article.
>
>
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