When you send as attachments, you keep the .docs as .docs and they aren't converted into plain text when going through your IMC. When they are copied and pasted into an email, they cease to be .doc's, they become part of the body of the email. And will only be able to be viewed via an email client at their destination. The IMC will see the email going out and convert everything into plain text. The copied word document may have some fonts in it that the IMC may find trouble to convert. If your client is going to use this method, it may be easier if he used notepad from now on, as it has simple fonts and plain text.
Regards Mr Louis Joyce Network Support Analyst Exchange Administrator BT Ignite eSolutions -----Original Message----- From: Woodruff, Michael [mailto:[EMAIL PROTECTED]] Sent: 04 March 2002 14:02 To: Exchange Discussions Subject: RE: Conversion to Internet format failed What would be the difference in sending as attachments vs copy and paste? -----Original Message----- From: Joyce, Louis [mailto:[EMAIL PROTECTED]] Sent: Monday, March 04, 2002 8:58 AM To: Exchange Discussions Subject: RE: Conversion to Internet format failed This page concerning the particular error has some links to articles that could help your situation. http://www.eventid.net/display.asp?eventid=4116&source= I would personally ask the client to send .docs as attachments though. Converting some word documents that use a particular font into plain text can have some problems. Regards Mr Louis Joyce Network Support Analyst Exchange Administrator BT Ignite eSolutions -----Original Message----- From: Woodruff, Michael [mailto:[EMAIL PROTECTED]] Sent: 04 March 2002 13:54 To: Exchange Discussions Subject: RE: Conversion to Internet format failed Here are the event Ids. It doesn't happen on every mail sent. Its random. It looks like they are copied and pasted. Thanks. Event ID: 4116 An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. It is possible that the piece of mail being processed at the time will be returned to the sender as a failed delivery instead of being delivered. The message will be moved to the "BAD" folder, if possible, and the error is not a temporary error. Otherwise it will be retried when the service is restarted. Use the appropriate utilities found in the SUPPORT directory of your Exchange CD to view and manipulate messages that have been moved to the "BAD" folder. Event ID: 12007 Error 80070057-80000000 occurred while processing message <[EMAIL PROTECTED]> with subject 'FW: Invitation to Freelancers ' from 'West, Lee'. The archive filename is '18V8RHYP'. -----Original Message----- From: Joyce, Louis [mailto:[EMAIL PROTECTED]] Sent: Monday, March 04, 2002 8:46 AM To: Exchange Discussions Subject: RE: Conversion to Internet format failed Do you receive this error in the event log or from an NDR? If NDR, please post the full message. Or post the full event log error. Does this happen with every external mail sent? Regards Mr Louis Joyce Network Support Analyst Exchange Administrator BT Ignite eSolutions -----Original Message----- From: Woodruff, Michael [mailto:[EMAIL PROTECTED]] Sent: 04 March 2002 13:45 To: Exchange Discussions Subject: Conversion to Internet format failed I have checked everything and still get the same error when sending to an external mail system. Exch 5.5 sp4 with O2k as client. I have all mail going through the IMC to be sent in plain text. Anyone have any insight? Thanks. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
