Its what happens when young men try to smell dittos without 
permission.


---- Original message ----
>Date: Wed, 10 Apr 2002 13:10:40 -0500
>From: "Hunter, Lori" <[EMAIL PROTECTED]>  
>Subject: RE: Policy Q's.  
>To: "Exchange Discussions" <[EMAIL PROTECTED]>
>
>whinge?
>
>-----Original Message-----
>From: Glenn Corbett [mailto:[EMAIL PROTECTED]]
>Sent: Wednesday, April 10, 2002 7:45 AM
>To: Exchange Discussions
>Subject: Re: Policy Q's.
>
>
>Paul,
>
>Normally its how loud they whinge, how important the data 
is, and how high
>up the management food chain they can go (and not in that 
order)
>
>The first response should probably be "No, you cant have it 
back", then work
>from there. Don't ask why they want it back, they will 
always have some lame
>excuse. Users will try to get IT to do it, even if they 
don't REALLY need
>the data back.
>
>In some organisations I've dealt with, there is a financial 
penalty for
>getting data back (when the problem was user induced), 
since the IT guys
>typically would do it after hours (too busy during the day 
to build EX
>servers). That normally puts things into perspective, and 
if the data IS
>critical, they will pony up the money to have it done. 
Their management will
>need to supply the money, and would be in a better position 
to a) deal with
>the whinging user (always a good thing), b) decide how 
important the data
>is, c) usually make sure it doesn't happen again.
>
>Obviously with server failures or entire DB corruption, 
that sort of thing
>gets fixed, no questions asked.
>
>Glenn
>
>----- Original Message -----
>From: "Pelfrey, Paul" <[EMAIL PROTECTED]>
>To: "Exchange Discussions" <[EMAIL PROTECTED]>
>Sent: Saturday, April 06, 2002 7:06 AM
>Subject: Policy Q's.
>
>
>
>What do y'all use as a trigger for a mailbox restore?
>
>New E2K Environment, not much in the way of policy 
implemented before my
>arrival.
>
>User mangled calendar data out with Palm synch issue.
>
>Want's database restore to bring calendar back.  We do have 
a spare
>server for restores..
>
>Q: How bad does it have to be for you to do a restore? 
Complete loss of
>mailbox? Lost of one contact? What's your policy on what 
neccessitates a
>restore, and when is it 'it sucks to be you' time?
>
>>__________________________________
>>Paul E. Pelfrey, MCSE, MCP, A+
>>Messaging Engineer, Cardinal Health, Inc.
>>7000 Cardinal Place, Dublin, OH 43017
>>*:614.757.3777    Cell*: 614.374.4088
>>*:[EMAIL PROTECTED]
>>
>
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