This has been a known issue with veritas products. The mapi32.dll file is very sensitive and reports errors on messages as cannot open and thus will show the status of backup as failed. There isnt really much you can do about this, except ask the user to delete the message its referencing in the error message from his mailbox and empty it from deleted items.
I have spent some time with veritas and they point fingers at microsoft and i spoke to microsoft and they point the fingers back to veritas, veritas knows of this issue and they say they are looking at a solution and should be out in the next build for backup exec8.6, i know you use netbackup so maybe you should look into their next build for netbackup. Even though this error pops up and the overall status of the backup job shows up as failed, the backup in actuality is successful, you can restore the users mailbox and the only thing missing would be those messages that it reported as corrupted or cannot open. So dont loose any sleep over this you are fine. dONT LISTEN TO PEOPLE TELLING YOU NOT TO DO BRICK LEVEL BACKUPS, ITS ABSOLUTELY NECCESSARY TO DO BRICK LEVEL BACKUPS, IT WILL SAVE YOU SO MUCH HEADACHE AND HEART ACHE LATER..TRUST ME. -----Original Message----- From: Kulwinder [mailto:[EMAIL PROTECTED]] Sent: Monday, June 10, 2002 10:31 AM To: Exchange Discussions Subject: RE: Veritas Netbackup error on MSX 5.5 Thanks for the info. > Well then, might i suggest, as Andy and no doubt other admins would > recommend, that you should stop doing BLB's. Here are a few links for you to > ponder over. > > http://mail.tekscan.com/nomailboxes.htm > > http://www.exchangefaq.org/recovery/0004.php3 > > Regards > > Mr Louis Joyce > Data Support Analyst > > -----Original Message----- > From: Kulwinder [mailto:[EMAIL PROTECTED]] > Sent: 10 June 2002 15:21 > To: Exchange Discussions > Subject: RE: Veritas Netbackup error on MSX 5.5 > > > we get the error when doing a BLB only. when doing normal full backups of > the store - everything is fine - the mailbox account that we use has the > exchange service account set as the nt account, sop has the permissions > set. > > > > Im sorry, im getting confused now. Do you get the error when doing a brick > > level back-up? Or when you just back up the store on its own? > > > > Are you saying you only carry out BLB's when you get this type of error? > > > > Regards > > > > Mr Louis Joyce > > Data Support Specialist > > BT Ignite eSolutions > > > > > > -----Original Message----- > > From: Kulwinder [mailto:[EMAIL PROTECTED]] > > Sent: 10 June 2002 14:53 > > To: Exchange Discussions > > Subject: RE: Veritas Netbackup error on MSX 5.5 > > > > > > We do carryout Brick-level backups for when this occurs. > > > > > > > Are you carrying out bricklevel backups? > > > > > > Regards > > > > > > Mr Louis Joyce > > > Data Support Specialist > > > BT Ignite eSolutions > > > > > > > > > -----Original Message----- > > > From: Kulwinder [mailto:[EMAIL PROTECTED]] > > > Sent: 10 June 2002 10:14 > > > To: Exchange Discussions > > > Subject: RE: Veritas Netbackup error on MSX 5.5 > > > > > > > > > Permissons are setup fine, because normal backups work, and also the > error > > > comes up on only some mailboxes and others work fine, which to be shows > > > that permissions are setup fine. "Service account admin" rights on the > IS > > > > > > > > > > > > > I would check all the permissions on the Information store. > > > > > > > > Regards > > > > > > > > Mr Louis Joyce > > > > Data Support Specialist > > > > BT Ignite eSolutions > > > > > > > > > > > > -----Original Message----- > > > > From: Kulwinder [mailto:[EMAIL PROTECTED]] > > > > Sent: 10 June 2002 09:55 > > > > To: Exchange Discussions > > > > Subject: Veritas Netbackup error on MSX 5.5 > > > > > > > > > > > > We use netbackup from Veritas as a backup solution. when we perform > > > > mailbox backups we get the following error on some mailboxes. I have > > > > looked and dealt with veritas and they are saying its an exchange > issue > > > > and not veritas. Has anyone got any idea what could be causing this > and > > a > > > > possible solution. > > > > > > > > Error we get. > > > > > > > > 06/09/2002 08:14:29 mastersrv ourserver.domain.com from client > > > > ourserver.domain.com: WRN - can't open Exchange Mailbox message: > > > > ?UsersLastname, Usersfirstname? Top of Information Store? Calender > > > > (0xFFFFFE05:FS_ACCESS_DENIED) > > > > > > > > > > > > _________________________________________________________________ > > > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > > Exchange List admin: [EMAIL PROTECTED] > > > > > > _________________________________________________________________ > > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > Exchange List admin: [EMAIL PROTECTED] > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
