As far as the slowness of OWA it is usually a resource issue. I have heard
if OWA slows down it is because many users are hitting the IIS portion of
your server. It is then time to look at a separate IIS server to offload
that service. Let Exchange sit by itself no DC or any other service.




-----Original Message-----
From: Andy David [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, September 11, 2002 8:07 AM
To: Exchange Discussions
Subject: RE: Common Exchange 2000 problems


>>>.Remember that AOL sucks

I think that is valid for any size installation! 


-----Original Message-----
From: Tom.Gray [mailto:[EMAIL PROTECTED]] 
Sent: Wednesday, September 11, 2002 9:02 AM
To: Exchange Discussions
Subject: RE: Common Exchange 2000 problems


Tony -  

We just completed the switch.  We're just a small site (single exchange
server).  
I'd like to see a summary of any private responses you get!

Biggest problem we've had has been with the new improved 
Outlook Web Access.
Users have had problems with it being EXTREMELY slow.  Slow as in 2-3
minutes to open from a dial-up connection.  Even worse with AOL 
connections.
Here's our short troubleshooting list for OWA:
1. Make sure user has IE version 6  (some versions of 5.5 seem 
to just get
"stuck")
2. Make sure user does NOT have IE content advisor enabled
3. For XP users, the user must put  domainname\username  in the 
username box
   (we haven't gotten the "default" domain name to work in this 
instance and
    XP won't show the "domain" field on the login)
   This is actually good for all users to start using!
4. Remember that AOL sucks.  Since AOL dialup doesn't use TCP/IP, each
packet from a dialup user must be encapsulated inside an AOL 
packet, which
is then "unpacked" at the AOL system before it hits the 
internet.  When a
packet comes back from your server to the client, AOL encapsulates the
packet from the Internet and then delivers it to the dialup 
system (which
unpacks it and passes it back to the client browser).  The 
IMPORTANT part of
this is the fact that when a packet is encapsulated it might 
not fit into a
single AOL packet [most of the time it won't] so you end up 
sending twice
the number of packets.  So a user dialing into Earthlink at 
28.8 might take
10-15 seconds to open an OWA session, but same user dialing 
into AOL at 28.8
might take 20-30 seconds! 
Actual times for FIRST session with AOL for us is about 2 
minutes, SECOND
session takes 30 seconds because of the cached graphics.
5.  Remembering that dialup is slow to begin with, make sure 
you don't have
your SSL key set to 4096 bit length.  This will really slow 
down your users.



-----Original Message-----
From: EXTERN Hlabse Tony (Tek Systems;RBNA/CIT1)
[mailto:[EMAIL PROTECTED]]
Sent: Tuesday, September 10, 2002 3:23 PM
To: Exchange Discussions
Subject: Common Exchange 2000 problems


After a company has moved and installed Exchange 2000, not 
including any of
the migration, upgrade or installation problems. What are the 
most common
problems you Exchange Admins have to deal with. With 5.5, IS 
store failure
and having a good knowledge of disaster recovery are top on my list. Any
common area one should be aware of and have knowledge. Just curious.

Tony Hlabse
Exchange Administrator
574-237-5726
Robert Bosch Corporation


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