We're running Exchange 5.5 w/ SP4, in case that matters. I'm starting our
Exchange 2000 migration next week. Clients are various versions of Outlook,
from 97 through 2002.

I've got one user (a VP/lawyer) who uses a Palm device (model unknown at
this time) and the Palm.net wireless service to send email to both internal
and external recipients. By all accounts, his emails to external users of
services like Yahoo Mail or Hotmail work perfectly. However, email to
internal users, although delivered correctly, cannot be replied to - an NDR
is generated. When the recipient clicks on Reply (using any version of
Outlook), the To: field looks like: "[SMTP:[EMAIL PROTECTED]]". The
address IS valid, but Outlook/Exchange is attempting use the entire string
as an address (including the brackets and everything between them).

Is there anything I can do in Exchange to get it to parse the address
correctly, or is this strictly an issue with the configuration of his Palm?
I've never worked with Palms before, and I'm trying to avoid looking like an
idiot when I go up to speak with him. Any help would be appreciated.

Thanks,
Mike

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