Check the users alias in Exchange Admin; also Q173470 might help.

-----Original Message-----
From: Mellott, Bill [mailto:[EMAIL PROTECTED]] 
Sent: Wednesday, October 16, 2002 10:35 AM
To: Exchange Discussions
Subject: OWA 55 error user trying to login


Q'
I changed a users User ID: say from:
Jsparticus
to...
Jspartic

I reassigned the exchange account to the new user ID and it is OK when the
user log's in from a regular workstation... but OWA gives "OWA was unable to
get to your inbox." any ideas? The new user ID is in all the same groups as
the old user ID, same rights etc.. Actually I did the COPY in user manager
for domains....when I made the new account ID. Then I just went into
Exchange Admin and changed the primary NT account to the new ID...
Note: Exchange 55sp4, OWA 55sp4 on its own server IIS4 patched, NT4 domain
NT4sp6a All other OWA accounts work fine...I knows it's just some trick Im
missing..but Im missing it... Clue's?

thanks
Bill

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