Maybe it didn't happen!

Ed Crowley MCSE+I MVP
Technical Consultant
hp Services
"There are seldom good technological solutions to behavioral problems."


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-94760@;ls.swynk.com] On Behalf Of Andrey Fyodorov
Sent: Tuesday, October 22, 2002 1:47 PM
To: Exchange Discussions
Subject: RE: I just discovered a bug in Exchange 2000


this is very elusive.

I can't reproduce this *under normal cirumstances*, i.e. create a user
account with mailbox, create another user account without a mailbox,
create a group, mail-enabled it, add both user accounts to the group,
send a test message to the group.


The groups that do not work are built like this:
- each customer has a separate OU
- inside the customer OU there are all the user accounts and group
accounts for the customer.
- each customer has a global security group AllUsers@[customer.com] and
every customer's user account is automatically added to the group. The
group is mail-enabled.
- Each customer has an account called Service
(UserPrincipalName=Service@[customer.com]), Service is also a member of
AllUsers@[customer.com] group. Service account does not have a mailbox.
- Messages sent to AllUsers@[customer.com] get stuck in "Awaiting
Directory Lookup" queue.
- If I create a mailbox for Service, messages flow normally. If I delete
the mailbox, messages get stuck again.

We have a few thousand customers, so there are a few thousand groups
called AllUsers@[customer.com], and each group has its own Service user
as a member. I wonder if the categorizer runs out of steam trying to
resolve the correct Service without a mailbox out of thousands. Although
the UPN clearly states which one is which...




-----Original Message-----
From: Andrey Fyodorov 
Sent: Tuesday, October 22, 2002 10:25 AM
To: Exchange Discussions
Subject: RE: I just discovered a bug in Exchange 2000


crap... I can't reproduce this behavior on my corporate Exchange 2000
environment.




-----Original Message-----
From: Andrey Fyodorov 
Sent: Monday, October 21, 2002 6:28 PM
To: Exchange Discussions
Subject: RE: I just discovered a bug in Exchange 2000


I just hope that when I call PSS, they would be able to escalate and fix
it.

We rely on global security groups that need to be mail-enabled, and our
hosting architecture uses a windows account that's a member of these
groups but is not mail-enabled.

I do not want to mail-enable this account because we then would pay
Exchange license fees for it to Microsoft (each customer has an account
like that).

-----Original Message-----
From: Kevin Miller [mailto:Kevinm@;wlkmmas.org]
Sent: Monday, October 21, 2002 6:10 PM
To: Exchange Discussions
Subject: RE: I just discovered a bug in Exchange 2000


Good job.. And thanks for sharing.. Simple solutions are often at the
bottom of the list of things to try.

--Kevinm M, WLKMMAS, Exchange MVP, And Beyond


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:bounce-exchange-98850@;ls.swynk.com] On Behalf Of Andrey Fyodorov
Sent: Monday, October 21, 2002 2:30 PM
To: Exchange Discussions
Subject: I just discovered a bug in Exchange 2000


This has been a nagging issue for a long time. I have not been able to
send mail to certain groups - messages would just get stuck in the Retry
Queue "Awaiting Directory Lookup". This was also coincidental with IIS
memory leak. I can't believe how simple the cause of the problem is!

The groups that experience problems are mail-enabled global security
groups AND some members of the group are not mail-enabled. That's all.

I have been looking at all other things trying to solve the problem. I
thought that for some reason there was a duplication of an SMTP address
somewhere (actually that used to be another bug in earlier version of
Exchange 2000) or maybe the LegacyExchangeDN was screwed up... I can't
believe it did not occur to me to check all the group's members to see
if any of them were somehow different.

Now we do have a reason for having such mixed groups for customer
provisioning methods.

Andrey Fyodorov
Senior Exchange Administrator
iNNERHOST
http://www.innerhost.com

P.S. please consider this bug officially claimed by Andrey Fyodorov, the
founder of the Scientific Jiggle Method and the Scientific Poking Around
method. :)

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