Hello all,
I have been troubleshooting for two weeks. Sorry this is long but I wanted
to give you all details.
This is a problem only with a specific domain syntaph.com
When internal people using their outlook send mail to syntaph.com it doesn't
go through.
SyntaPharma.com and Syntaph.com were on the same server at Interland(email
hosting company). I moved Syntapharma.com to my exchange server four weeks
ago and everything worked fine for two weeks. I found out about this problem
that started late thursday night 10/24/02
I have two custom reciepients that are setup with a syntaph address. A
copy
of the users Syntapharma.com email is forwarded to their syntaph.com
accounts that are hosted by interland.
The problem is email generated from our outlook client from inside our
network to synatph.com doesn't go through.
Email generated outside the company(yahoo account) sent to the users
syntapharma.com mailbox does get forwarded to their syntaph account.
This is the message that I got on friday when I tried to email to
[EMAIL PROTECTED]
>
Your message did not reach some or all of the intended recipients.
Subject: Can you confirm that you get this.
Sent: 10/25/2002 3:32 PM
The following recipient(s) could not be reached:
[EMAIL PROTECTED] on 10/25/2002 3:32 PM
The recipient name is not recognized
The MTS-ID of the original message is: c=US;a= ;p=Shonogi
BioResea;l=NT_SERVER2-021025193207Z-25
MSEXCH:IMS:Shonogi BioResearch Corp.:SBRCO:NT_SERVER2 3550
(000B09AA) 550 you are not allowed to send mail to <[EMAIL PROTECTED]>
>
This is the message that I got on friday when I tried to email to
[EMAIL PROTECTED]
>
Your message did not reach some or all of the intended recipients.
Subject: Can you confirm that you get this.
Sent: 10/25/2002 1:26 PM
The following recipient(s) could not be reached:
[EMAIL PROTECTED] on 10/25/2002 1:26 PM
The recipient name is not recognized
The MTS-ID of the original message is: c=US;a= ;p=Shonogi
BioResea;l=NT_SERVER2-021025172611Z-3867
>
Other details
Syntapharma.com from in was added to our server four weeks ago and all email
was
working fine.
The problem was discovered last thursday night.
As of Monday(10/28/2002), I am no longer getting these ndr messages and the
email is
still not going through.
Although today I recieved this ndr with one out of the three messages. The
other two test emails didn't have an ndr and didn't get to mahlfont@syntaph
mailbox.
Your message did not reach some or all of the intended recipients.
Subject: outlook test
Sent: 11/8/2002 9:43 AM
The following recipient(s) could not be reached:
'[EMAIL PROTECTED]' on 11/8/2002 9:43 AM
Unable to deliver the message due to a communications failure
The MTS-ID of the original message is: c=US;a= ;p=Shonogi
BioResea;l=NT_SERVER2-021108144258Z-2320
MSEXCH:IMS:Shonogi BioResearch Corp.:SBRCO:NT_SERVER2 3902
(000B09AA) Host Unknown
A consultant came in and verifyied that my server had the right
configuration.
Called my Isp about dns and they confirmed their was not a problem.
Called Interland numerous times. First time they said it was my server and
the
second
time they told me they were having email difficulties. Now they are not
having email problems and I still have a problem.
I believe there could be a problem with Interland but cannot understand
why all other email from outside my company goes through my exchange server
than forwarded to syntaph fine.
Server is Exchange 5.5 sp4
Any ideas?
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