Environment: Exchange 5.5, sp4 with hotfixes. NT4 domain, some boxes NT4, some W2K Single organization, multiple sites, multiple servers in Seattle site X400 connections between sites Objects involved: mailboxes in Seattle and distribution lists in multiple sites. Remote distribution lists are expanded locally Client: Outlook 2000
Here's the procedure: Bridget sends out a message from "Internal Communications" (IC). IC is a mailbox on one of the Seattle servers. Bridget has full owner access to the IC mailbox, and has added it to her regular Outlook profile. She sends out a weekly newsletter to all of our offices (global company, so this goes to multiple Exchange sites and uses multiple DL's to get there) from her mailbox. She uses the "From" box to set the message as coming from IC, includes a delivery receipt, then sends out the message. Each location gets it's own newsletter, so several messages are sent. Two examples - one cross-site, one intra-site: ***Cross Site*** Users in LA did not receive their newsletter last Friday (LA was not the only site that failed, used here as an example). Careful examination of the message logs showed the message traveling through the appropriate connectors and being passed off to the MTA in LA. Along the way there is an "Internal Report Generated" event in the log. When I opened the properties, it would show a list of names and the words "not delivered". No NDR came back through to Bridget (the original sender), nor to the IC mailbox. I had Bridget repeat the mailing, using a profile connecting directly to the IC mailbox and thus bypassing use of the "From" field. The same result followed. I then set a profile on my own workstation to the IC mailbox and tried one last time (to be certain of the time-stamp), and was at first unsuccessful. A later attempt was successful. Bridget has had a similar experience: what works just fine one time, does not work the next. No changes have been made to the Exchange servers between attempts. Mail flow between the two sites has not been interrupted at any point in this. We started including delivery receipts on all messages, but only successful deliveries have been reported. The failures are not being returned in any form. Only the message tracking log shows the failures. About an hour ago, I turned off "Expand remote DL's locally" on all of the Seattle servers. Messages were sent to several out-of-site DL's and all were delivered successfully. This *may* mean the cross-site problem is fixed, or may not - the issue has not been consistent - not all sendings to cross site DL's using the procedures described above were failing. ***Intra-site*** In another example, Bridget used the same procedure as above (her profile but "from" IC) to send a message to a list of users in Seattle. Bridget's mailbox and the IC mailbox are both in Seattle, as is the DL used to send the message. The message is normally delivered to all users. Sometimes, such as last Friday, the message is delivered *only* to users on the same server as Bridget and the IC mailbox. As above, no NDR's were ever returned. Only the message tracking log shows the failures. Ideas??? Darcy Adams Sr. Exchange Administrator Getty Images 601 N. 34th Street Seattle, WA 98103 Tel 206-925-6617 Cell 206-255-0169 http://www.gettyimages.com [EMAIL PROTECTED] ======================================================= This email and its contents are confidential. If you are not the intended recipient, please do not disclose or use the information within this email or its attachments. If you have received this email in error, please delete it immediately. Thank you. ======================================================= _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
