true I have not loaded up the exch piece yet... I was trolling more for opinions/experiences on/with trends support..etc..
Im looking to do their whole Neatsuite (exch, desktop, server, smtp-interscan) MY Config. Office on desktop, all viruses, latest scan engine and pattern..412.. I tried scan both ways, all and certain...missed ZIp file..found other though... I have only loaded up office on my workstation so far for testing. I knew this zip file I had has a IRC trojan virus in it..so I kind'a was using it as a ginnie pig to test trend..office on my desktop. I figured if the office missed it ..which uses the same virus pattern as the other components I assumed the exchange piece would have missed it too... I was a little surprise with the responses I got from trends tech support..on 2 calls thus I figured I would ask all parties on the list there opinions about trends support, figuring I would likely get enough feed back about their support to determine if I just got a bad call. strong support, weak support.... etc.... figuring the folks out on the list had way more exprience with the product exchange wise or other then me... just trolling for knowledge about experience on trends tech support... Ok I feel dirty now having trolled...I'll go scrap of a few layers... thanks bill -----Original Message----- From: Martin Blackstone [mailto:[EMAIL PROTECTED]] Sent: Friday, December 20, 2002 10:02 AM To: Exchange Discussions Subject: RE: could use opinions on Trend or Symantec product and or suppo rt OK, hold on. What Trend product are you using? Since you are posting to an Exch group, the assumption here is ScanMail, but it sounds like you are messing with OfficeScan or Server protect. What is it? Also, do you have it configured to scan ALL files, or just certain ones? The default I believe is just certain extensions. -----Original Message----- From: Mellott, Bill [mailto:[EMAIL PROTECTED]] Sent: Friday, December 20, 2002 6:39 AM To: Exchange Discussions Subject: RE: could use opinions on Trend or Symantec product and or suppo rt thanks for the reply's Martin.... Yes I just updated the scan engine with the latest patch. Details: I had found that a test IIS server had been hacked...a person drop this IRC Trojan on it... NAI missed it totally...since Ive been testing Symantec and Trend. I loaded up the symantec..and it found it.. I zipped up the files copied the zip file to my desktop machine which had symantec on it..found it again in the zip...unload symantec.. loaded up trend..ran it..didnt find it...called tech...worked with a tech ..sent him the zip his server he said didn't detect it either..mail zip file to virus doctor..no resp...call yesterday...they had lost the info..new tech recommended loading patch...did so..still missed it...mail zip file to tech and tech indicated they would "try" to keep up with it and let me know.....ummm... config, when I did a manual scan it was on common virues..I just ran one with All viruses..still NG. I mean I know nothing is perfect..symantec missed on something trend picked up.. I just was a little surprised? at trend's support..not that anything else is a utopia so this prompted me to solicet everybody opinions on it bill -----Original Message----- From: Martin Blackstone [mailto:[EMAIL PROTECTED]] Sent: Thursday, December 19, 2002 6:21 PM To: Exchange Discussions Subject: RE: could use opinions on Trend or Symantec product and or suppo rt What scan engine and DAT versions are you using? Do you have it configured to scan all file types? -----Original Message----- From: Mellott, Bill [mailto:[EMAIL PROTECTED]] Sent: Thursday, December 19, 2002 1:34 PM To: Exchange Discussions Subject: could use opinions on Trend or Symantec product and or support Would anyone be will to give me their 2 cent on Trends Support? Why... I am considering moving to trends products or Symantec products (from another vendor to remain name less) It seems Trend gets good talk here...but Ive been testing it some (not all at this point yet) Ive had an occasion where the scan product missed a IRC Trojan... where Symantec detected it. Ive talked to trend two days ago and as of yet no response...another call to them a while ago did not leave me with the warm fuzzies... so opinions of either of the above products would be welcome. Exch55, NT4/ W2K, desktop the whole suite thingy' thanks bill _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
