Step 1: get user name name and user id
Step 2: ...delete...

Step 3: http://www.theregister.co.uk/ BOFH Archive
Step 4: get cup of coffee
Step 5: read entire archive

Seriously,
Or you can check his PDA settings or his PST files. (pst=bad)
Check to see if view filters are turned on or if he has fiddled with archive settings.
There is probably something I am missing but it is a start.
rachel




-----Original Message-----
From: MS Exchange Discussions [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 22, 2003 11:55 AM
To: Exchange Discussions
Subject: Track missing email


Hi,
I am lost and need your advise.  We have two users and a PF that is
subscribed to a list.  One user would periodically report that he does
not receive an email.  I set up the PF just so he can easily compare
with his own.  I have enabled message tracking, but not sure where the
problem sits at the moment.  And for troubleshooting sake, I also have
requested him to turn off all his rules.

Where can I start to identify the problem?

Our environement is E2K-SP3 and W2K-SP4 and post SP4, no post SP3
roll-up for E2K.

Thanks in advance.  ~justin

PS...  How do I get a complete message header, especially those that is
posted to the Public Folder?

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