Steve, I installed trend about a year ago and uninstalled it 2 months later, they are a horrible company to deal with, I had an issue they couldn't or wouldn't resolve. At least I got my money back! Now I use Panda and Surfcontrol and I have been virus free and most spam never makes it to my network.
Todd -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Sent: Wednesday, October 01, 2003 12:05 PM To: Exchange Discussions Subject: Trend's change to how it reacts to eicar Greetings all, I recently had a problem with Scanmail 6.1 that required using the eicar file to troubleshoot (SM was not quarantining when I configured it to do so). To my surprise, no matter what I set the action to SM would pass the eicar file (it sees it and alerts on it...but "passes" it). So needless to say I got alarmed because who knows what else it was "passing". So I opened a case. After a week and 12 engineers later I found this: http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionId=16659&s ubmit2=Search Which was also confirmed by this email from Trend's support: "We have asked our Pattern PM regarding this issue and he told us that this was because of requests from marketing to change the active action of EICAR Test file to pass. This can be resolved by changing the Active Action on SMEX. We are in negotiations with SMEX team on their preferred Active Action. Please wait for further announcements." I wanted to share this with the list for those of us who are using SM (I suspect a number of us are since it tends to be the most recommended). For my current problem this leaves me with no way to trouble shoot it (sending a live virus through SM to see if it quarantines stuff is what I am left with...which isn't gonna happen). I personally have big problems with this change (and the fact it was forced on all Trend customers without making it some sort of option) and I have told Trend my feelings about it....but I am but a single voice. Anyhow...now you know if you did not before. Enjoy, Steve _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&; lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
