What is the CIO expecting to get out of this??

-- Rev. Kevinm WLKMMAS, Exchange MVP 

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jon Hill
Sent: Saturday, November 15, 2003 7:57 PM
To: Exchange Discussions
Subject: outsource!?

My CIO has asked me to attend a meeting in which IBM is going to propose
outsourcing our e-mail services, taking over for our 350 Exchange 2000
mailboxes.

I'm looking for arguments to marshal against outsourcing.  So far, what
I've got is:
*       security:  We use Clearswift MIMEsweeper to block incoming (and
outgoing) messages containing viruses or executable files (.bat, .exe,
etc.).  This being IBM, I'm sure they can protect against viruses,
though.
*       disaster recovery:  Our disaster site is updated in real time.
During the blackout in August e-mail was up twenty minutes after I
arrived at the DR site.  Again, probably not a potent line item against
IBM.
*       regulatory:  we have some regulatory requirements for keeping
all records (including e-mail) on site for seven years.
*       integration:  Our CRM solution integrates directly into
Exchange, adding contacts directly to the users' mailboxes.  
*       performance:  I have trouble seeing how performance would be
adequate when the mail server is off site.
*       price:  250 users.  350 mailboxes.  140GB/month (according to
the Journal folders).  That can't be cheap.
*       legacy:  Seven years of preexisting e-mail, spread out among
mailboxes and pst files.  About 200GB all told.

What else am I missing?

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