At the "network ID" (Alias) prompt, ask him to type in his smtp address instead, and then enter his userid and password. Any luck after that?
Cheers, Tony -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, November 21, 2003 10:16 AM To: Exchange Discussions Subject: Failed to Connect to the Microsoft Exchange Server, ServerName (when accessing OWA) One user is getting the above error message after logging on to OWA and entering the Network ID and Password information. He gets the message when accessing OWA from both work and home. - I have found various articles that talk about permissions on the WinNT and exchsrvr\* directories but the permissions appear to be ok. I checked other users and they connect fine as do I. - Exchange 5.5 SP4 on NT4 6a on the DMZ. Comments appreciated. - LABD _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang =english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
