We have a shared mailbox that receives emails from one of our clients. The client received a few emails this Sunday from this mailbox that had Subject: Not read: [original email subject here] and in the body stated "was deleted without being read on Sunday, May 03, 2015 3:52:21 PM (UTC-6:00) Central Time (US & Canada). They received a few of these and in all examples they happened at this same moment and all of the attachments showing the first initial email sent by them was sent last Feb 2, 2015. (as an aside, we have a process that takes care of these emails, thus why we don't read them, but we do retain them in case we need to look back on any of them).
Well, the client said they do not turn "Request a Read Receipt" on their messages. Also, these email read receipt notification emails were sent out exactly 90 days after the date the initial emails were sent from the client. 90 days is our managed folder setting to delete emails old than 90 days for all our Exchange users mailboxes (so again, these went out May 2 3:52pm) and the original emails that they were referring to were sent on Feb 2, 2015 which is 90 days. The client who said she received these does not believe they've received these read receipt emails before in the past. Our business area wants me to explain how/why these read receipts emails were sent to the client. They tell me we had none of our staff deleting emails from the mailbox (which makes sense as it was a Sunday, and also the fact that it is too coincidental that they were sent out on the day that these emails would have been purged from the mailbox (90 Days). Has anyone else ever run into this? I'm beginning to think it was just some "flukey" thing. We are using Exchange 2010 SP3 RU3, Outlook 2010. Thanks. This electronic communication may contain confidential information. If you, the reader of this electronic communication, are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this electronic communication, or any of its contents, is strictly prohibited. If you believe you have received this electronic communication in error, please notify the sender as soon as possible and delete the original version of this electronic communication, any of its contents (including attachments), and any copies of the foregoing from your computer system. Your assistance in correcting this error is appreciated.
