I was apparently working off poor information. I was under the impression we had to immediately disable (remove) the user's mailbox. However, we are allowed to keep the mailbox for up to 14 days with the OOF set. The main point is to not forward messages to another user, as for auditing/discoverability purposes this is against policy.
All that said, I did find out what my issue would be even using the custom NDR-if the sender is using Exchange, it can overwrite the custom NDR. I sent from non-Exchange environments and the NDR worked as expected, however sending from a couple test Exchange servers and the NDR was overwritten with the generic "recipient server rejected the message". It would not be an acceptable solution if all Exchange users would not get the proper response, so we set the OOF and will disable/remove in 14 days. Thank you for the suggestion, though. We may modify from OOF to rule based, we'll just revisit in a couple months and see how this is working for us. Thanks again. -Geoff From: [email protected] [mailto:[email protected]] On Behalf Of John Matteson Sent: Saturday, December 05, 2015 10:54 PM To: [email protected] Subject: RE: [Exchange] RE: Custom NDR: Why not create a rule based inside the user's account? Not an OOF, but an actual rule. You create your template message, let it fire off, and put an exemption in for auto-responder type messages (so you don't start a ping pong match). You need to keep the account/mailbox up for a while to allow your system to archive, right? From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Orlebeck, Geoffrey Sent: Friday, December 04, 2015 2:44 PM To: [email protected]<mailto:[email protected]> Subject: [Exchange] RE: Custom NDR: Okay, so I am back as I think I have everything configured, but the behavior is not what I expect. I first setup the custom DSN for internal/external: [cid:[email protected]] Then the Transport Rule: [cid:[email protected]] But when I send a message, it doesn't send the enhanced DSN, even though it references the code 5.7.225: [cid:[email protected]] Am I missing a step or misunderstanding this? It's the first time I've tried doing this, so hoping for a little guidance. Thanks, Geoff From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Orlebeck, Geoffrey Sent: Friday, December 04, 2015 7:40 AM To: [email protected]<mailto:[email protected]> Subject: [Exchange] RE: Custom NDR: Disregard. Of course as soon as I hit send I see there is an "-internal" flag. Going to set the Internal parameter to $false and confirm if it starts working. Thanks, Geoff From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Orlebeck, Geoffrey Sent: Friday, December 04, 2015 7:34 AM To: [email protected]<mailto:[email protected]> Subject: [Exchange] Custom NDR: I am trying to use a Transport Rule to auto-reply with a rejection alerting senders to redirect email to another address. I was using the below link as a guide, but does this apply to external recipients as well? Or only internal senders? https://technet.microsoft.com/en-us/library/bb123506%28v=exchg.141%29.aspx?f=255&MSPPError=-2147217396 I setup a custom DSN code and noticed it is marked as 'Internal', so wasn't sure if that's just a naming convention or if it actually means it is used only for internal communication (as the example in the above link is internal staff communication). [cid:[email protected]] We have policies to delete user mailboxes upon termination as we have an archiving solution that maintains compliance for regulator/discoverable timelines. We are not allowed to just set an Out of Office for the two weeks, so I'm curious how others may handle such a scenario? Thanks. Confidentiality Notice: This is a transmission from Community Hospital of the Monterey Peninsula. This message and any attached documents may be confidential and contain information protected by state and federal medical privacy statutes. They are intended only for the use of the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of this information is strictly prohibited. If you received this transmission in error, please accept our apologies and notify the sender. Thank you. Confidentiality Notice: This is a transmission from Community Hospital of the Monterey Peninsula. This message and any attached documents may be confidential and contain information protected by state and federal medical privacy statutes. They are intended only for the use of the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of this information is strictly prohibited. If you received this transmission in error, please accept our apologies and notify the sender. Thank you. Confidentiality Notice: This is a transmission from Community Hospital of the Monterey Peninsula. This message and any attached documents may be confidential and contain information protected by state and federal medical privacy statutes. They are intended only for the use of the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of this information is strictly prohibited. If you received this transmission in error, please accept our apologies and notify the sender. Thank you. Confidentiality Notice: This is a transmission from Community Hospital of the Monterey Peninsula. This message and any attached documents may be confidential and contain information protected by state and federal medical privacy statutes. They are intended only for the use of the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of this information is strictly prohibited. If you received this transmission in error, please accept our apologies and notify the sender. Thank you.
