|
Hi everyone!
I'm brand new to the list, so I hope I'm doing this
correctly. ;-)
We have a Microsoft Small Business Server v4.5
(basically WinNT 4.0 Server plus Exchange Server v5.5). We are using
Outlook 2000 as our e-mail client.
I want to create a shared "support" mailbox ([EMAIL PROTECTED]) that would be
accessible to 4 people. What I'd like is that all the Replies created
by these 4 people to the messages in this mailbox stay in this mailbox with
the messages, so that we all know what the others have already handled,
etc. (Some sort of message threading would be awesome!!). This seems
like a pretty standard thing to me... Most companies have "sales" and "support"
e-mail addresses, so how do they implement them?
1. I tried creating a "Support" mailbox
and opening it as an "additional mailbox" in Outlook 2k. I enabled
"Advanced E-mail Options"::"In folders other than the Inbox, save replies with
original message". However, when I reply to a message in this mailbox, my
reply is stuck in the Outbox of my personal mailbox. The reply is actually
sent, but in Outlook, it stays stuck in Outbox and thus looks like it wasn't
sent. Maybe I'm missing some permissions setting... (I set all the ones I
could find...)
2. I tried creating a public folder of "Mail
Items", set the SMTP e-mail address appropriately. However, when I reply
to a message in this public folder, Outlook won't let me save the "Sent Item"
back into this public folder.
3. I glanced at the Team Folders stuff, but
it seems a bit much.. requiring a web server and I don't think it allows
messages to/from the general public.
Is anyone aware of a 3rd-party app that plays well
with Exchange Server and would provide simple message tracking, threading, etc
for a very small company (4 people)? We are planning to upgrade to
Win2K/Exch2K at some point, so if this is a new feature of Exch2K, let me
know.
Thanks!!
- Sanford
http://www.sunbelt-software.com/exchange_list_charter.htm |
