Re: Information store keeps stopping with error

[John Stevens]

I have looked back in the event viewer and here is the following. When we try to start the information store after about 5 minutes it appears with the Dr watsons error event ID 4097 and then just switches between event ID 4182 & 3039   Event ID - 4097, Source - Dr Watson, Type - Information, Cat  - None The application, exe\store.dbg, generated an application error The error occurred on 12/ 9/2001 @ 19:53:29.687 The exception generated was c0000005 at address 77f65141 (RtlFreeHeap)   Event ID - 4182,  Source - MSExchange IMC,  Type - Error,  Cat  - Internal Processing An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server.  As a result, the message in spool file YLQ4ZRZ9 will be retried when the server is restarted.   Event ID - 3039,  Source - MSExchange IMC,  Type - Warning,  Cat  - Internal Processing The error 0x80040115 was encountered while trying to communicate with the message store. An attempt to refresh the connection will be made.  If not successful, the service will be shut down.   Event ID - 1005,  Source - MSExchange SA,  Type - Error,  Cat  - Monitoring Unexpected error <<0xc0040000 - The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. Microsoft Exchange Server Information Store ID no: 8004011d-0526-00000000>> occurred.   Event ID - 4116,  Source - MSExchange IMC,  Type - Error,  Cat  - Internal Processing An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. It is possible that the piece of mail being processed at the time will be returned to the sender as a failed delivery instead of being delivered. The message will be moved to the "BAD" folder, if possible, and the error is not a temporary error. Otherwise it will be retried when the service is restarted. Use the appropriate utilities found in the SUPPORT directory of your Exchange CD to view and manipulate messages that have been moved to the "BAD" folder   Event ID - 4094,  Source - MSExchange IMC,  Type - Error,  Cat  - Internal Processing The error 0x8004011d occurred while trying to refresh network connections to the Information Store. The Internet Mail Service is being shut down.   Event ID - 4102,  Source - MSExchange IMC,  Type - Error,  Cat  - Internal Processing A serious error has occurred while trying to send mail into the Exchange Information Store. The Internet Mail Service is being shut down. ----- Original Message ----- From: "Lefkovics, William" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" <[EMAIL PROTECTED]> Sent: Monday, December 10, 2001 1:29 PM Subject: RE: Information store keeps stopping with error > Hi John > > 1) what is reported in the application event log? (always the first place to > look) > > 2) there are many post-sp3 (and post sp4 probably) fixes pertaining to > store.exe.  Perhaps sp4 is a good idea? > > William Lefkovics, MCSE, A+, ExchangeMVP > > > > -----Original Message----- > From: John Stevens > To: MS-Exchange Admin Issues > Sent: 12/10/01 3:21 AM > Subject: Information store keeps stopping with error > > Someone please help    > > We have Exchange server 5.5 sp3 > > Our Information keeps stopping and creating files in the > IMCDATA / IN folder > YT5TW*** > > We delete them and try to start the Information store back up > and 2 minutes later it does the same thing. > > An error message appears > An application error has occurred and an application error log is being > generated. > Store.exe > Exceptoin:access violation (oxc0000005 ), Address Ox77f7d66e > > Comments appreciated. > > Regards > > John Stevens > MAM Software Ltd >   > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm