Yup. As is the case with almost every one of these kinds of questions, YMMV.
-----Original Message----- From: Martin Blackstone [mailto:[EMAIL PROTECTED]] Sent: Monday, April 22, 2002 9:28 AM To: MS-Exchange Admin Issues Subject: RE: How Many Exchange Admins Does It Take.... Perzaxtly. But the question was "How Many Exchange Admins Does It Take" and end user support is going to be a huge skew on those numbers. So it is a very important piece of info before you can start quoteing numbers. -----Original Message----- From: Ray Zorz [mailto:[EMAIL PROTECTED]] Sent: Monday, April 22, 2002 8:42 AM To: MS-Exchange Admin Issues Subject: RE: How Many Exchange Admins Does It Take.... That's great if you have a help desk. I dunno, if you have a relatively stable in-house user base, it shouldn't take much effort to maintain a large install base. When you start adding high turnover, remote users, etc. it adds to the admin time. -----Original Message----- From: Martin Blackstone [mailto:[EMAIL PROTECTED]] Sent: Monday, April 22, 2002 8:20 AM To: MS-Exchange Admin Issues Subject: RE: How Many Exchange Admins Does It Take.... That sounds like client support as well. IMHO VPN's and attachment size should have nothing to do with Exch admins. Those are help desk issues. That's one aspect you need to think about. Are you going to be supporting the clients, or the just the server. If you have to support the clients, you are going to need more people. Personally I believe the job of an Exchange Admin, should be Exchange. Client only in the 3rd level tech position, if at all. So does your Exch admin job include supporting the clients? -----Original Message----- From: Majetic, John RAME [mailto:[EMAIL PROTECTED]] Sent: Monday, April 22, 2002 7:53 AM To: MS-Exchange Admin Issues Subject: RE: How Many Exchange Admins Does It Take.... My experience indicates that the majority of calls about the email system come from field users. Either they call because they cannot sign on to the VPN, or someone has sent them a large attachment, and they are seeing data coming down, but do not see any emails. We have about 200 people altogether with about 110 in the feild, and about 50% of all calls to both myself, ans our PC Tech are calls about field email or connectivity to the email system from the field. So I would say to figure in a large increase in field connectivity calls if you are going to a VPN, and have a large percentage of field people. John Majetic -----Original Message----- From: SunBelt Exchange List [mailto:[EMAIL PROTECTED]] Sent: Monday, April 22, 2002 10:36 AM To: MS-Exchange Admin Issues Subject: RE: How Many Exchange Admins Does It Take.... Rick, Great article, but now my boss comes back with, "I need something newer than 1998..." Maybe we can do this a different way. I set up a simple little web-based survey to find out Exchange Admin staffing at different organizations. I would appreciate any input readers would like to offer. The results are also viewable. I am not selling this information, writing a book or anything of the sort. I have told my boss that we need more staff and he say's "prove it". The survey is at: http://66.92.148.177 <http://66.92.148.177> Brian From: Rick Ward - HQ [mailto:[EMAIL PROTECTED]] Sent: Saturday, April 20, 2002 11:32 AM To: MS-Exchange Admin Issues Subject: RE: How Many Exchange Admins Does It Take.... http://www.sytel.com/services/benchmark_tco.asp <http://www.sytel.com/services/benchmark_tco.asp> This is an EXCHANGE/NOTES comparison. About half way down the page under the heading "General Staffing" you'll find your answer. Looks like 882 is the number but I've seen higher user numbers. This is good chart of Exchange costs based on hardware/# of processors/memory as well. It's a good clue as to how best to setup your hardware for the number of users you plan to support per server. If you show this to Mgmt. (who always like pretty pictures) you'll make your point. Also Compaq has some great items on TCO and Config of Exchange servers for those that are Compaq shops at: http://www.compaq.com/inform/issues/issue27/sr01-higher-roi.html <http://www.compaq.com/inform/issues/issue27/sr01-higher-roi.html> Hope this is helpful -R -----Original Message----- From: SunBelt Exchange List [mailto:[EMAIL PROTECTED]] Sent: Saturday, April 20, 2002 6:36 AM To: MS-Exchange Admin Issues Subject: How Many Exchange Admins Does It Take.... No, it's not a joke - sorry... I had seen an article numerous years ago that defined an industry average of how many Exchange Admins it took to provide care and feeding to how many Exchange/Outlook users. That article said one Exchange Admin per 1000 users was a pretty good guideline. I am desperate for some sort of opinion or credible source to either validate that number or state a new number. Obviously, everything is relative, blah, blah, blah... but there should be some kind of guideline/baseline out there to work with. Any ideas? Brian List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
