Sounds like everyone's experience with CDW depends on the rep they get, which I seem to have one of the better ones, he does a great job for us.
Thanks, -Chris- IT Director Sundowner Interiors -----Original Message----- From: Mark Kelsay [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 7:17 PM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. I have dealt with CDW in the past. I thought they were abysmal. Very pushy and rude. I went through 3 reps before I gave up. I am now doing most of my purchases with Zones. www.zones.com. They are a smaller outfit but very well run. I usually get items next day with not that much price hike in shipping. I have been very happy with them. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 12:50 PM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. Good question. I sent your question to our head sales guy, and here's what he had to say: "Our experience with customers that have worked with CDW indicates there is little or no product knowledge within CDW sales. They sell products based on price only. They don't understand integration with other products, offer no support, tend to allow subscriptions to expire without notifying their customers and most importantly don't understand product requirements. Leading to incomplete or incorrect orders. VARs like FishNet Security, design solutions, deliver products on-time correctly this first time, offer migration, implementation and integration services, and provide support and training." Heard enough sales crap yet?! :) Pat Smith MCP, CCNA, CCA Systems Administrator FishNet Security 816.421.6611 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 10:28 AM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. I have to ask this, and please don't take it the wrong way - I'm asking this purely out of curiosity. I purchased my Trend product through CDW a few years back, and we get very good pricing through Trend. We also get very, very good support through Trend itself. Could I ask what VAR's actually add to the picture? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 11:28 AM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. No problem. Pat Smith MCP, CCNA, CCA Systems Administrator FishNet Security 816.421.6611 -----Original Message----- From: Chris Peden [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 10:25 AM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. Thanks for the reply Pat, but truthfully I am more inclined to cdw, which we do 99% of our computer related purchases through. Thanks, -Chris- IT Director Sundowner Interiors -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 10:23 AM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. Hope I'm not breaking the rules here, but we're a VAR for Trend. If we can be of assistance, give me a shout. Sorry, in advance, if this is against the rules! Pat Smith MCP, CCNA, CCA Systems Administrator FishNet Security 816.421.6611 -----Original Message----- From: Chris Peden [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 10:08 AM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. Do you have a good contact for trend? Thanks, -Chris- IT Director Sundowner Interiors -----Original Message----- From: Martin Blackstone [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 9:44 AM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. Follow the light to Trend my son.... -----Original Message----- From: Chris Peden [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 7:36 AM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. That gives me the warm fuzzies, our support/free upgrade contract just ran out with Norton, so Im looking into a new solution. Thanks, -Chris- IT Director Sundowner Interiors -----Original Message----- From: Majetic, John RAME [mailto:[EMAIL PROTECTED]] Sent: Friday, July 05, 2002 2:16 PM To: MS-Exchange Admin Issues Subject: Trend Tech Support AKA I Love It. Well I just had my first support issue with Trend OfficeScan. I had one computer that it would not install right on one machine. Looking through their knowledge base I found a solution that seems to fit the bill exactly, except it was for a slightly older version than I have. At 4:58 PM Wednesday I sent off a message to their email support team asking if this would work for my version, figuring I might get something Monday because of the holiday weekend. Much to my surprise there was a reply waiting for me this morning. The person not only answered my question but also made several other suggestions, one of which ended up fixing the problem. What great service I thought and then I looked and realized that this message was sent at 3:23 AM July 4th! Plus I didn't have to sign up and pay money to be supported like Mcafee. With McAfee I was lucky to get an answer by the end of a normal working week, even though I was paying support. Just another reason to go with Trend. John Majetic List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
