Hi folk, Hopefully someone here can shed some light on this, as I'm completely befuddled:
For months now, I have an issue with one particular user. No matter what computer he sits at, no matter what computer we deploy him, no matter how many times we [re]install Outlook for him: he sporadically has issues opening certain messages. The problem as I observe it, only happens with messages with attachments (file or inline HTML, etc). Monitoring the Outlook Secure Temp Folder allows me to see how slowly it is taking to cache the attachment. Even for a really small logo, the file name gets created instantly, but it takes seconds to complete the file cache - during which Outlook is unresponsive; typically with only a partially-drawn message window. The delay cache and draw the window is exponential to how long it takes to cache the attachments: Multiply the same attachment, and the time it takes to cache/open takes that much longer. Another oddity is that as soon as the message window is closed, the contents of the Outlook Secure Temp Folder are emptied - which is also not typical behavior. I have not had the chance to confirm the OSTF contents, but I have heard word that 2 people this week have had a couple of instances that sound cosmetically similar to the issue described above. Otherwise everyone else has been going along just fine. Any ideas on the problem and or things to check? I am currently generating stats with the ExMon util. TIA! Clients: Windows XP SP3 Outlook 2003 SP3 (11.8217.8202) Server: Windows 2003 SP2 Exchange 2003 SP2 (6.5 - 7623.2) -- ME2 ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
