The fact that Outlook for your clients is going to a Not Responding state for 30 minutes to 2 hours is what prompted the advice on checking server performance logs.
On the messages getting stuck in the queue on Exchange, are they going to internal or external recipients or both? Are they all for the same domain or different domains? Can you successfully telnet from the Exchange server to the recipient mail server? From: Chris Larson [mailto:[email protected]] Sent: Tuesday, March 31, 2009 12:16 PM To: MS-Exchange Admin Issues Subject: Re: Item could not be opened error - Items stuck in queue Both systems are exchange 2003. I'm not sure that it is a bottleneck issue as the messages never go out and eventually NDR with a 4.4.7. ----- Original Message ----- From: "Peter Dahl" <[email protected]> To: "MS-Exchange Admin Issues" <[email protected]> Sent: Tuesday, March 31, 2009 12:55:27 PM GMT -06:00 US/Canada Central Subject: RE: Item could not be opened error - Items stuck in queue You have multiple symptoms that may or may not be related. I would start by running the Exchange Best Practices Analyzer to verify if the Exchange server configuration is as you expect. I would also gather performance log data to determine where the bottleneck is occurring. I am not sure what version of Exchange you are running but these links may be helpful. Exchange 2003 Performance Troubleshooting Document: http://technet.microsoft.com/en-us/library/aa997270(EXCHG.65).aspx<http://technet.microsoft.com/en-us/library/aa997270%28EXCHG.65%29.aspx> Exchange Server 2003 Performance: Ten Things to Think About http://technet.microsoft.com/en-us/library/aa996023(EXCHG.65).aspx<http://technet.microsoft.com/en-us/library/aa996023%28EXCHG.65%29.aspx> Exchange 2007 Performance Counters and Thresholds http://msexchangeteam.com/archive/2008/07/01/449113.aspx Performance Issues - Applies to: Exchange Server 2007 SP1, Exchange Server 2007 http://technet.microsoft.com/en-us/library/bb397229.aspx From: Chris Larson [mailto:[email protected]] Sent: Tuesday, March 31, 2009 10:47 AM To: MS-Exchange Admin Issues Subject: Re: Item could not be opened error - Items stuck in queue Also I ran eseutil /k and /g on all of the stores and everything seems to be okay. ----- Original Message ----- From: "Chris Larson" <[email protected]> To: "MS-Exchange Admin Issues" <[email protected]> Sent: Tuesday, March 31, 2009 9:42:05 AM GMT -06:00 US/Canada Central Subject: Item could not be opened error - Items stuck in queue Hi, We have two exchange systems and we have an issue where certain e-mail are stuck at a retry status in our connector queue. These items will show numerous retries, but I can't see anything other that the message that the "Item could not be opened" down in the bottom of the queue viewer. There is also an issue with the users systems being very slow. Especially in the morning. Outlook will be at a "Not Responding" status for 30 to 120 minutes. I have spent a lot of time trying to troubleshoot this and frankly everyone is pretty ticked off at this point. System setup. Exchange server #1: Runs fetchmail scripts to pull in mail from POP3 accounts at ISP and delivers to local SMTP for distribution Hosts account that we use to archive a copy of all e-mails from all accounts. Public folders stored here Exchange server #2 All user accounts hosted on this server - copies of all e-mail are sent to account on serer #1 All clients running Outlook 2007 DISCLAIMER: This communication is confidential and may be legally privileged. If you are not the intended recipient, (i) please do not read or disclose to others, (ii) please notify the sender by reply mail, and (iii) please delete this communication from your system. Failure to follow this process may be unlawful. Thank you for your cooperation. This communication is confidential and may be legally privileged. If you are not the intended recipient, (i) please do not read or disclose to others, (ii) please notify the sender by reply mail, and (iii) please delete this communication from your system. Failure to follow this process may be unlawful. Thank you for your cooperation. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
