+1 on that method. The problem with it is that no carrier will even begin to troubleshoot unless you have the device in question in your hands. CFee
________________________________ From: Mike Sullivan [mailto:[email protected]] Sent: Friday, June 26, 2009 1:09 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT We've never paid for RIM support. Instead, we call our carrier (Verizon) and have them help us and when they can't figure out the issue they implement the call to RIM. We've only had to do this about 4 times in 2.5 years. We have 110 licenses (104 in use). Maybe you can take a similar route? On Fri, Jun 26, 2009 at 9:51 AM, Jeff Brown <[email protected]> wrote: We had a round of lay-off's in November, and then some more in January. Things are beginning to look up, maybe, but we are a LONG way from being willing to shell out 6 large for that support. We have a lead on a contractor that is supposedly authorized by RIM who offers support contracts. Will let you know where that leads. On Fri, Jun 26, 2009 at 10:08 AM, Mousa Hamad <[email protected]> wrote: You'll have to let us know how that works out. We have 15 devices and just got the lowest support package... We are on BPS, but interestingly they did price us based on the number of devices we have as well... I found that odd, but just assumed that was how they did it... I agree though, how many devices I have should be none of their business... Though RIM has already tried their best to alienate us with Verizon's help by forcing Blackberry Storms down our throat, needless to say I'll be completing the Curve for Storm switch out TODAY and my users are already a LOT happier.. Mousa Hamad -----Original Message----- From: Michael B. Smith [mailto:[email protected]] Sent: Friday, June 26, 2009 6:28 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT Anyone tried www.astrasync.com ?? I'm rolling it out to five users next week as a test. ________________________________________ From: Ben Scott [[email protected]] Sent: Thursday, June 25, 2009 7:03 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown<[email protected]> wrote: > Again, all they REALLY support for me is ONE BES server. Yah, same here. And really, I'm agreeing with you -- if RIM keeps pissing off their customers, they'll eventually find they don't have customers to piss off. -- Ben ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ -- Mike Sullivan [email protected]
