Ok. Maybe I'm assuming something here that isn't accurate but here is where we are.
We went back to the "other" computer and logged on as the problem user. No PST configured in outlook and the wayward email shows in the sent folder. I noticed that the sent folder had not totally synced with the server copy so we let it finish. Once that was done, the wayward email now shows in OWA and in Outlook on his main computer. I still don't understand what it showed in the message tracking center but not in OWA. Anyway, this is no longer an issue. The problem of trash not emptying is still something to check into, and his secretary said her trash doesn't empty automagically when I mentioned the problem. Maybe that problem is more widespread that I originally thought. I always hard delete stuff, not thinking about it. Anyone have suggestion for troubleshooting this issue? From: Sherry Abercrombie [mailto:[email protected]] Sent: Wednesday, October 28, 2009 11:26 AM To: MS-Exchange Admin Issues Subject: Re: Advice Remember, in situations where "it's only happening to this one user" it is usually something the user has done to make it happen. On Wed, Oct 28, 2009 at 9:55 AM, Glen Johnson <[email protected]> wrote: I don't think so but I'll check. From: Jonathan Link [mailto:[email protected]] Sent: Wednesday, October 28, 2009 10:18 AM To: MS-Exchange Admin Issues Subject: Re: Advice On the machine with Outlook 2003, did he set up a PST inadvertently? On Wed, Oct 28, 2009 at 9:56 AM, Glen Johnson <[email protected]> wrote: If that is a question, no, we don't' allow POP. All MAPI. From: Maglinger, Paul [mailto:[email protected]] Sent: Wednesday, October 28, 2009 9:07 AM To: MS-Exchange Admin Issues Subject: RE: Advice Set up as POP account on his office Outlook? From: Glen Johnson [mailto:[email protected]] Sent: Wednesday, October 28, 2009 7:40 AM To: MS-Exchange Admin Issues Subject: RE: Advice First question. I don't think so as the email showed in the sent items on the other PC. Second question. He is in the same ou as about 100 other people and none of them are having this problem. Also, that is a server setting, set at the store level. Only one message store in this org. From: Maglinger, Paul [mailto:[email protected]] Sent: Wednesday, October 28, 2009 8:34 AM To: MS-Exchange Admin Issues Subject: RE: Advice Is the Outlook set up on the other PC not to save the sent items in the Sent folder? Is he in an OU that isn't set up to empty his trash? From: Glen Johnson [mailto:[email protected]] Sent: Wednesday, October 28, 2009 7:27 AM To: MS-Exchange Admin Issues Subject: Advice Got a strange one here. Exchange 2003 sp2, fully patched, Outlook 2007 fully patched, cached mode. User logged into Outlook 2003 on a different pc than he normally uses. Sent an email to an internet email address, not internal, checked the sent folder and it is there. Went back to his office and the sent email was not showing in sent items on his everyday use pc. He called me, I checked message tracking on the server and the email shows in the search that it was sent. Now several hours later, it still hasn't shown in his sent folder. Also doesn't shown in sent items in OWA. Just for fun, I deleted his local OST file and let outlook rebuild it. Still the email is not showing. One other strange thing about his account. He has complained that his trash isn't emptying. Our default is to empty trash after 7 days. He has items in his trash that has been there several months. Any suggestions appreciated. Glen. -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke Sent from Newark, TX, United States
