1) Ask the BlackBerry smartphone user to delete the Desktop [SYNC] service book from the BlackBerry smartphone, then undelete it by completing the following steps:
a. On the Home screen of the BlackBerry smartphone, go to Options > Advanced Options > Service Book. b. Highlight Desktop [SYNC], display the menu and click Delete. c. Confirm the delete before exiting the Service Book option. d. Navigate back to the Service Book option, display the menu and click Undelete. To delete the data in the Calendar application over the wireless network and reload it from the BlackBerry® Enterprise Server, complete the following steps: a. On the BlackBerry smartphone, open the Calendar application. b. Display the menu and click Options. c. Type RSET. Note: For BlackBerry smartphones that support SureType® technology, use the multi-tap input method. If wireless synchronization of the Calendar application is turned on, the following message will appear: This will erase your Desktop Calendar, and reload it from your server. Continue? After the data in the Calendar application has been deleted, the following message will appear: The Desktop Calendar has been wiped. It will be repopulated from your server. The Calendar application will be re-populated with Calendar data from the BlackBerry Enterprise Server and the following message will be displayed: Repopulation of the Calendar From: Sean Rector [mailto:[email protected]] Sent: Monday, December 14, 2009 2:03 PM To: MS-Exchange Admin Issues Subject: OT-ish...Blackberry Calendar question Our first Blackberry BES 5.0 is set up, and things seem to be working properly, except when he adds an item to the calendar, it is not updating on the exchange server. Sean Rector, MCSE Information Technology Manager Virginia Opera Association E-Mail: <mailto:[email protected]> [email protected] Phone: (757) 213-4548 (direct line) {+} <http://www.vaopera.org> Virginia Opera's 35th Anniversary Season The One You Love Celebrate with a 2009-2010 subscription: <http://www.vaopera.org/html/currentoperas/opera1.cfm> La Bohème | <http://www.vaopera.org/html/currentoperas/opera2.cfm> The Daughter of the Regiment | <http://www.vaopera.org/html/currentoperas/opera3.cfm> Don Giovanni | <http://www.vaopera.org/html/currentoperas/opera4.cfm> Porgy and BessSM Visit us online at <http://www.vaopera.org/> www.VaOpera.org or call 1-866-OPERA-VA The vision of Virginia Opera is to enrich lives through the powerful integration of music, voice and human drama. _____ This e-mail and any attached files are confidential and intended solely for the intended recipient(s). Unless otherwise specified, persons unnamed as recipients may not read, distribute, copy or alter this e-mail. Any views or opinions expressed in this e-mail belong to the author and may not necessarily represent those of Virginia Opera. Although precautions have been taken to ensure no viruses are present, Virginia Opera cannot accept responsibility for any loss or damage that may arise from the use of this e-mail or attachments. {*}
