I went through this with an "orders" address. I eventually ended up creating a separate mailbox with the orders address, then having our customer service people open that mailbox within Outlook. Not only does this mean that when they reply to or compose a message, it comes from the orders address, but it also keeps all the mail in one place and not being delivered to everyone's mailboxes separately, like a DL does.
I also have every Cc orders when they email, so we see outgoing mail as well as incoming in the Inbox. Works for us :) Evan From: Steve Hart [mailto:[email protected]] Sent: Monday, August 09, 2010 6:48 PM To: MS-Exchange Admin Issues Subject: Can I change the "from" to a group? I've created a new distribution group called quotes. Now I've been asked that when a user replies to an email originally sent to the group, the "from" address would be the group address. Otherwise, the "from" would be the user's address. I've come up with can only be considered an ugly hack. When our quoters reply to an email, the group display name should be in the text. My idea is a transport rule scanning outbounds for that text and prepending something to the subject. Then a second transport rule watches for "RE:prepend" in the subject of inbound mail and routes that to the group. This configuration doesn't specifically meet the request, but it fits the desired outcome of getting further replies going to the group. Anyone know a better way? (I'm thinking there has to be one) :) Steve
