As far as I know Mailbox Access Auditing is the only thing that would do this.
Absent that, if it's critical you could use a PS script running as a scheduled task that would periodically check the Inbox for emails that haven't been moved, and the customer service folder for emails that haven't been read or replied to within a certain amount of time. From: Evan Brastow [mailto:[email protected]] Sent: Wednesday, January 11, 2012 1:48 PM To: MS-Exchange Admin Issues Subject: Knowing when an item was copied/moved Hi guys, Got a question. Using Exchange 2010 and Outlook 2007. We have a mailbox that receives all of our incoming customer mail. We have about 7 customer service people that have this mailbox added within Outlook. Our secretary triages the incoming mail and copies each email to one of about 8 folders, depending on what category they fit into. The problem we ran into today is that one of the customer service people sent a reply back to a customer 23 hours after the email came in, which is too long. When I approached her about it, she said it wasn't moved into the folder she's supposed to monitor until about an hour before she replied to it. My question is, are there are utilities, or any native capabilities within Exchange/Outlook that could tell us when an item was moved or copied into a folder? Thanks, Evan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe exchangelist ************************************************************************************************** Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. ************************************************************************************************** --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe exchangelist
