Do you have a TAM or a PAM? I suggest you bring this up with them and see if you can get added as a TAP or RDP partner.
From: Senter, John [mailto:[email protected]] Sent: Friday, April 20, 2012 2:07 PM To: MS-Exchange Admin Issues Subject: RE: Exchange 2010 UM on disabled accounts A little follow up on this. If the AD account is disabled, expired, or locked out you cannot access the messages from a phone. If you attempt to connect in you get the Exchange message about the extension not being in the system. I can understand the block for maybe security reasons since e-mail could be read; but Microsoft needs to have an option to disable this. This is not good for the shared accounts that nobody logs into, because now we have to leave them enabled and do checks to make sure they did not get locked. From: Michael B. Smith [mailto:[email protected]]<mailto:[mailto:[email protected]]> Sent: Wednesday, March 07, 2012 4:16 PM To: MS-Exchange Admin Issues Subject: RE: Exchange 2010 UM on disabled accounts So, you got a couple of options it appears. First, you can expire the account instead of disabling it. Second, you can make it a linked master account (this isn't recommended, because it isn't documented as being supported - but it works in current versions). Third, you can write a script/program to archive out voicemails and import them otherwhere. No one would comment about any planned work in this area. The first option appears to be the most palatable. From: Senter, John [mailto:[email protected]]<mailto:[mailto:[email protected]]> Sent: Wednesday, March 07, 2012 2:58 PM To: MS-Exchange Admin Issues Subject: Exchange 2010 UM on disabled accounts Ok, so everything I can find shows that to be able to access a UM enabled mailbox to play back voice mails requires the account to be enabled. Is there any way to get past this today? We have 2 issues with this: 1. Employee leaves so we disable the account to keep them from accessing it. The persons manager wants to check the VM's that have been left for the person to make sure nothing is being dropped. With the user account disabled the only option is to give them access to the users mailbox so they can listen the messages via PC speakers, or re-enable the user account and reset the PIN so they can dial in and listen. 2. We have department numbers that we want to have voicemail. This would be a shared mailbox, which generally has the account disabled since no one ever logs in with that account and they just access the mailbox via outlook with their login. The users do not always want to have to listen to the VM on the computer and would like to be able to dial-in to here messages. So we cannot disable the account and now we have a possible security point with a unused shared active account. So if this is truly the case, how do I get a feature request in to see about allowing the phone access to work on a disabled UM enabled account? Thanks --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe exchangelist
