I checked in adsiedit as well and can't find anything that could be
conflicting.  How about we start from scratch.  What method do you use to
give full mailbox access to everyone's Outlook that will also give the
admin ability to open their mailbox by setting up an Outlook profile for
the user?  We're an Exchange 2003/2007/2010 shop.  Thanks again.

On Thu, Jul 5, 2012 at 10:21 AM, Michael B. Smith <[email protected]>wrote:

>  Look at the mailbox permissions with adsiedit and see what OTHER
> permissions are also assigned. It probably has conflicting permissions.
> Like Receive-As or some such.****
>
> ** **
>
> *From:* Stu Packett [mailto:[email protected]]
> *Sent:* Thursday, July 05, 2012 1:11 PM
> *To:* MS-Exchange Admin Issues
> *Subject:* Re: Cannot Open Other Mailbox if Outlook is Primary Mailbox****
>
> ** **
>
> Yes, via 2010 EMC, the service account does have full mailbox permission
> on all the mailboxes.  The service account can open it as a 2nd mailbox in
> it's Outlook profile and via OWA.  It just cannot open it the user mailbox
> is the primary mailbox in the Outlook profile.  I remember running into
> this problem before, but that was when I had a service account that was a
> member of a protected AD group.  Any other suggestions?****
>
> On Thu, Jul 5, 2012 at 9:53 AM, Michael B. Smith <[email protected]>
> wrote:****
>
> Verify using the 2010 EMC that the service account actually has full
> permissions on the mailbox, would be my first suggestion.****
>
>  ****
>
> *From:* Stu Packett [mailto:[email protected]]
> *Sent:* Thursday, July 05, 2012 12:39 PM
> *To:* MS-Exchange Admin Issues
> *Subject:* Cannot Open Other Mailbox if Outlook is Primary Mailbox****
>
>  ****
>
> I have this one account that has full mailbox access to everyone's
> mailbox.  I log into Windows as this account and create an Outlook profile
> with someone else's mailbox as the primary mailbox in the Outlook profile.
> I'm then able to open Outlook as the user.  This currently works only on
> 2003 and 2007 mailboxes, but not on a 2010 mailbox.
>
> I thought I had this working, but maybe I did something before the holiday
> that caused it to break.  The only change I remember doing was adding this
> special account to the "Mailbox Import Export" role assignment.  I've since
> removed it from that role assignment, but it's still not working.  This
> account is also not a member of any other AD groups as it was strictly used
> for opening other people's mailboxes.  I can still open their mailbox as a
> secondary mailbox in Outlook or via OWA, but we need to troubleshoot the
> mailboxes with their mailbox as the primary account.
>
> What could be causing this problem?  Thanks in advance.****
>
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