Hi Steve, I have double checked my IE settings, i do not use a proxy at all, the webmail site is part of our Intranet zone.
On Thu, Oct 18, 2012 at 12:56 PM, Steve Goodman <[email protected]> wrote: > Hiya,**** > > ** ** > > A couple of thoughts:**** > > ** ** > > **· **It could be a proxy server that's in the way - and because > the EWS URL isn't on your corp.acme.local domain (which is OK), it's not > bypassing the proxy for those URLs. Switch off Proxy settings in IE (inc > auto detect settings) to test**** > > **· **On the same train of thought, you may need to add the > webmail.acme.com domain to the IE Intranet Zone (easy to test and deploy > via GP)**** > > ** ** > > Steve**** > > ** ** > > *From:* Al Rose [mailto:[email protected]] > *Sent:* 18 October 2012 11:48 > *To:* MS-Exchange Admin Issues > *Subject:* Mailtips cannot be retrieved**** > > ** ** > > Hi, > > In a coexisting 2003/2010 org, i have created an exchange mailbox on > Outlook 2010 and started Outlook 2010. > If i make a new message and add a recipient (the recipient is either a > 2003 mailbox or a 2010 mailbox) i receive the following: Mailtips cannot be > retrived. > > Knowing it depends on the WebServices i have checked the URL and this is > what i got: > > [PS] C:\windows\system32>Get-WebServicesVirtualDirectory | fL *URL* > > > InternalNLBBypassUrl : > https://remcorpexch10.corp.acme.local/ews/exchange.asmx > InternalUrl : https://webmail.acme.com/ews/exchange.asmx > ExternalUrl : https://webmailacmep.com/ews/exchange.asmx > > InternalNLBBypassUrl : > https://remtc4exch10.corp.acme.local/ews/exchange.asmx > InternalUrl : https://webmail.acme.com/ews/exchange.asmx > ExternalUrl : https://webmail.acme.com/ews/exchange.asmx > > The 2 servers are member of a casarray. > > The Test Email AutoConfiguration in Outlook works fine from the Outlook > client. > > Mailtips are enabled: > [PS] C:\windows\system32>Get-OrganizationConfig | fl *mailtips* > > > MailTipsExternalRecipientsTipsEnabled : False > MailTipsLargeAudienceThreshold : 25 > MailTipsMailboxSourcedTipsEnabled : True > MailTipsGroupMetricsEnabled : True > MailTipsAllTipsEnabled : True > > Trying from an Outlook client that is connected outside our corp network > via Outlook Anywhere doesn't display the Mailtips cannot be retrieved > message. > > Testexchangeconnectivity.com is successful on EWS check: > > Exchange Web Services synchronization, notification, availability, and > Automatic Replies (OOF). > > Test Steps > ExRCA is attempting to test Autodiscover for [email protected]. > Autodiscover was tested successfully. > Test Steps > Attempting each method of contacting the Autodiscover service. > The Autodiscover service was tested successfully. > Test Steps > Attempting to test potential Autodiscover URL > https://autodiscover.acme.com/AutoDiscover/AutoDiscover.xml > Testing of the Autodiscover URL was successful. > Test Steps > Attempting to resolve the host name autodiscover.acme.com in DNS. > The host name resolved successfully. > Additional Details > IP addresses returned: 123.456.789.221 > Testing TCP port 443 on host autodiscover.acme.com to ensure it's > listening and open. > The port was opened successfully. > Testing the SSL certificate to make sure it's valid. > The certificate passed all validation requirements. > Test Steps > ExRCA is attempting to obtain the SSL certificate from remote server > autodiscover.acme.com on port 443. > ExRCA successfully obtained the remote SSL certificate. > Additional Details > Remote Certificate Subject: CN=webmail.acme.com, OU=PositiveSSL > Multi-Domain, OU=Domain Control Validated, Issuer: CN=PositiveSSL CA 2, > O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB. > Validating the certificate name. > The certificate name was validated successfully. > Additional Details > Host name autodiscover.acme.com was found in the Certificate Subject > Alternative Name entry. > Certificate trust is being validated. > The certificate is trusted and all certificates are present in the chain. > Test Steps > ExRCA is attempting to build certificate chains for certificate CN= > webmail.acme.com, OU=PositiveSSL Multi-Domain, OU=Domain Control > Validated. > One or more certificate chains were constructed successfully. > Additional Details > A total of 1 chains were built. The highest quality chain ends in root > certificate CN=AddTrust External CA Root, OU=AddTrust External TTP Network, > O=AddTrust AB, C=SE. > Analyzing the certificate chains for compatibility problems with versions > of Windows. > Potential compatibility problems were identified with some versions of > Windows. > Additional Details > ExRCA can only validate the certificate chain using the Root Certificate > Update functionality from Windows Update. Your certificate may not be > trusted on Windows if the "Update Root Certificates" feature isn't enabled. > Testing the certificate date to confirm the certificate is valid. > Date validation passed. The certificate hasn't expired. > Additional Details > The certificate is valid. NotBefore = 8/20/2012 12:00:00 AM, NotAfter = > 8/20/2015 11:59:59 PM > Checking the IIS configuration for client certificate authentication. > Client certificate authentication wasn't detected. > Additional Details > Accept/Require Client Certificates isn't configured. > Attempting to send an Autodiscover POST request to potential Autodiscover > URLs. > ExRCA successfully retrieved Autodiscover settings by sending an > Autodiscover POST. > Test Steps > ExRCA is attempting to retrieve an XML Autodiscover response from URL > https://autodiscover.acme.com/AutoDiscover/AutoDiscover.xml for user > [email protected]. > The Autodiscover XML response was successfully retrieved. > Additional Details > Autodiscover Account Settings > XML response: > <?xml version="1.0"?> > <Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" > http://www.w3.org/2001/XMLSchema-instance"; xmlns=" > http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006";> > <Response xmlns=" > http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a > "> > <User> > <DisplayName>Exchange 2010 Administrator</DisplayName> > <LegacyDN>/o=acme/ou=Exchange Administrative Group > (FYDIBOHF23SPDLT)/cn=Recipients/cn=Exchange 2010 Administratorf23</LegacyDN> > <DeploymentId>37b08a0d-043d-4500-99fa-c1267535f2fd</DeploymentId> > </User> > <Account> > <AccountType>email</AccountType> > <Action>settings</Action> > <Protocol> > <Type>EXCH</Type> > <Server>outlook.corp.acme.local</Server> > <ServerDN>/o=acme/ou=Exchange Administrative Group > (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=outlook.corp.acme.local</ServerDN> > <ServerVersion>738280F7</ServerVersion> > <MdbDN>/o=acme/ou=Exchange Administrative Group > (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=outlook.corp.acme.local/cn=Microsoft > Private MDB</MdbDN> > <ASUrl>https://autodiscover.acme.com/ews/exchange.asmx</ASUrl> > <OOFUrl>https://autodiscover.acme.com/ews/exchange.asmx</OOFUrl> > <OABUrl>Public Folder</OABUrl> > <UMUrl>https://autodiscover.acme.com/ews/UM2007Legacy.asmx</UMUrl> > <Port>0</Port> > <DirectoryPort>0</DirectoryPort> > <ReferralPort>0</ReferralPort> > <PublicFolderServer>REMCORPEXCH10.corp.acme.local</PublicFolderServer> > <AD>remcorpvdc01.corp.acme.local</AD> > <EwsUrl>https://autodiscover.acme.com/ews/exchange.asmx</EwsUrl> > <EcpUrl>https://webmail.acme.com/ecp/</EcpUrl> > <EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1</EcpUrl-um> > > > <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1</EcpUrl-aggr> > > > <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx></EcpUrl-mt> > > <EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1</EcpUrl-ret> > <EcpUrl-sms>?p=sms/textmessaging.slab&exsvurl=1</EcpUrl-sms> > </Protocol> > <Protocol> > <Type>EXPR</Type> > <Server>webmail.acme.com</Server> > <ASUrl>https://autodiscover.acme.com/ews/exchange.asmx</ASUrl> > <OOFUrl>https://autodiscover.acme.com/ews/exchange.asmx</OOFUrl> > <OABUrl>Public Folder</OABUrl> > <UMUrl>https://autodiscover.acme.com/ews/UM2007Legacy.asmx</UMUrl> > <Port>0</Port> > <DirectoryPort>0</DirectoryPort> > <ReferralPort>0</ReferralPort> > <SSL>On</SSL> > <AuthPackage>Ntlm</AuthPackage> > <CertPrincipalName>msstd:webmail.acme.com</CertPrincipalName> > <EwsUrl>https://autodiscover.acme.com/ews/exchange.asmx</EwsUrl> > <EcpUrl>https://webmail.acme.com/ecp/</EcpUrl> > <EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1</EcpUrl-um> > > > <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1</EcpUrl-aggr> > > > <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx></EcpUrl-mt> > > <EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1</EcpUrl-ret> > <EcpUrl-sms>?p=sms/textmessaging.slab&exsvurl=1</EcpUrl-sms> > </Protocol> > <Protocol> > <Type>WEB</Type> > <Port>0</Port> > <DirectoryPort>0</DirectoryPort> > <ReferralPort>0</ReferralPort> > <Internal> > <OWAUrl AuthenticationMethod="Basic">https://webmail.acme.com/OWA/ > </OWAUrl> > <OWAUrl AuthenticationMethod="Basic, Ntlm, WindowsIntegrated"> > https://webmail.acme.com/OWA/</OWAUrl> > <Protocol> > <Type>EXCH</Type> > <ASUrl>https://autodiscover.acme.com/ews/exchange.asmx</ASUrl> > </Protocol> > </Internal> > <External> > <OWAUrl AuthenticationMethod="Fba">https://webmail.acme.com/OWA/</OWAUrl> > <Protocol> > <Type>EXPR</Type> > <ASUrl>https://autodiscover.acme.com/ews/exchange.asmx</ASUrl> > </Protocol> > </External> > </Protocol> > </Account> > </Response> > </Autodiscover> > > Any ideas?**** > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe exchangelist**** > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe exchangelist > --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe exchangelist
