My suggestion is to start tweeting to the backup exec account....that usually 
wakes up their tier two or three support.

Sent from my FriPad

On 2013-04-01, at 9:04 PM, "Chyka, Robert" <[email protected]> wrote:

> I am using the same setup with you and encountering the same issues.  I get a 
> successful, clean, no error backup about once every 6 backups or so.  I am 
> very frustrated also.  I may consider changing software packages if this 
> doesn’t get fixed soon.  I really don’t think this is a Microsoft issue as my 
> exchange environment is very stable.
>  
> <image001.png>
>  
> From: Tom Miller [mailto:[email protected]] 
> Sent: Monday, April 01, 2013 9:30 PM
> To: MS-Exchange Admin Issues
> Subject: Backup Exec 2013 and Exchange 2013 issues - Symantec's response
>  
> I've been having issues with Backup Exec backing up my Exchange 2010 SP3 
> environment.  I've had the same issues since we migrated to Exchange 2010 and 
> that was on SP2.
>  
> Backup Exec 2012 (and Backup Exec 2010 before I upgraded) always failed on 
> Exchange DAGs here.  This is a VMware environment.  Exchange is on Windows 
> 2008 R2 servers.  My environment is simple:  two CAS servers, two DAG servers.
>  
> I opened a support request with Symantec about the issue.  The response I 
> received is: 
>  
>  I would like to inform you that exchange 2010 SP3 is not yet supported by 
> the latest version of BE at the moment.
>  
> By not supported I mean that BE has not been tested with Exchange 2010 SP3 
> officialy. Support for the same may be expected in upcoming releases.
>  
> About the VSS writers, BE calls them during the backup to take a snapshot of 
> the databases and logs. But due to some reason the writers fail again and 
> again and cause the backup job to fail inturn.
>  
> In this case, I would suggest you to contact Microsoft Support to fix the VSS 
> writer issue. Once fixed, you can continue taking backups successfully. Just 
> make sure that the Advanced Open File Option is not selected in the backup as 
> it is not recommended for exchange.
> Well...that sucks.  I didn't know about the advanced open file. so I'll 
> disable that and give it another try.  So, what are you folks using for 
> backup?  The vss writers are always stable, at least when I check. 
>  
> Tom
>  
>  
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