On 2023/03/16 18:05, admin--- via Exim-dev wrote:
https://bugs.exim.org/show_bug.cgi?id=2827

--- Comment #3 from Jeremy Harris<[email protected]>  ---
Oddly, there's already a limit of 12 ref items in a generated References:
- so the above example with 50-char items only make on order of 600.

We should also impose a 998-char limit for them, but it's not obviously
a fix for that case.

Ah - you looked at the -D file, so it was the body not the headers,
and bug 1760 should apply.


Just had a customer complaining that emails are going going through., She can't reply to an email - but it is in her outbox - so must be my problem (!)

In my log (exigrep), I see:

2023-11-14 10:23:37 1r2ohs-00000000rKP-1wOe <= [email protected] H=102-182-164-22.ip.airmobile.co.za (DESKTOPFQ8ND4G) [102.182.164.22]:50938 I=[192.96.24.71]:587 P=esmtpsa X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no A=PLAIN:[email protected] S=817840 [email protected] T="RE: Water Bottles" 2023-11-14 10:23:37 1r2ohs-00000000rKP-1wOe ** [email protected] R=dnslookup T=remote_smtp: message has lines too long for transport 2023-11-14 10:23:37 1r2ohs-00000000rKP-1wOe ** [email protected] R=dnslookup T=remote_smtp: message has lines too long for transport

-----------------------------------------------


Looked in the exim/input directory and can see......

(cat 1r2U7x-00000000f6b-3Qeg-H)

1r2U7x-00000000f6b-3Qeg-H
mail 8 12
<>
1699871109 0
-received_time_usec .817440
-received_time_complete 1699871109.829769
-ident mail
-received_protocol local
-body_linecount 53
-max_received_linelength 1090
-allow_unqualified_recipient
-allow_unqualified_sender
-frozen 1699871109
-localerror
-tls_resumption A
XX
1
[email protected]

149P Received: from mail by relay.vweb.co.za with local (Exim 4.97)
    id 1r2U7x-00000000f6b-3Qeg
    for [email protected];
    Mon, 13 Nov 2023 12:25:09 +0200
060  X-Failed-Recipients: [email protected],
[email protected]
029  Auto-Submitted: auto-replied
060F From: Mail Delivery System <[email protected]>
023T To: [email protected]
878  References: <[email protected]> <vi1p190mb0558aa3481cd61e49269f9e0ee...@vi1p190mb0558.eurp190.prod.outlook.com> <[email protected]> <vi1p190mb0558103dc90d13872c14bfd6ee...@vi1p190mb0558.eurp190.prod.outlook.com> <[email protected]> <vi1p190mb0558e6c272ee0dbf6d1b010eee...@vi1p190mb0558.eurp190.prod.outlook.com> <[email protected]> <5387b135-cc47-434f-8b0e-f40c0193d631.ef30e61e-ccc3-4a23-bf72-aa218fcce668.b859200d-c5f1-4535-ae61-65bf93173...@emailsignatures365.codetwo.com> <dbap190mb08084790a7e42772d11ef3abe6...@dbap190mb0808.eurp190.prod.outlook.com> <[email protected]> <dbap190mb08086687261f27e65cf359dbe6...@dbap190mb0808.eurp190.prod.outlook.com> <[email protected]> <[email protected]> 100  Content-Type: multipart/report; report-type=delivery-status; boundary=1699871109-eximdsn-1804289383
018  MIME-Version: 1.0
059  Subject: Mail delivery failed: returning message to sender
056I Message-Id: <[email protected]>
038  Date: Mon, 13 Nov 2023 12:25:09 +0200


So who is to blame? That's 13 references? The Outlook ones are very long. I dislike the way Microsoft "shouts" - like they believe they are always right - but they would appear to be the cause of the problem - very long references?

Can I reduce the maximum number of references perhaps to 10?
What else can I do to reduce customer anxiety?

I am the "zanet.co.za" side and the local references are reasonably short.

I think this email is now frozen   (-frozen 1699871109, -localerror ) - so my frustrated email user will never see this - or what to do if she does.

What should I tell the customer to do? What can I do?

--

Mark James ELKINS  -  Posix Systems - (South) Africa
[email protected] Tel: +27.826010496 <tel:+27826010496>
For fast, reliable, low cost Internet in ZA: https://ftth.posix.co.za <https://ftth.posix.co.za>



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